Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, providing warm and empathetic support for their queries.
- Company: Join Business Stream, a leading UK water retailer with over 17 years of experience.
- Benefits: Enjoy a starting salary of £24,255, 31 days leave, free gym membership, and no weekend work.
- Why this job: Be part of a dynamic team that values diversity and makes a positive impact in the community.
- Qualifications: We seek friendly individuals who love interacting with people and can adapt to various customer needs.
- Other info: Apply by 18 August 2025 to join our exciting and fast-paced environment.
The predicted salary is between 24255 - 25000 £ per year.
You could be our next quick thinking Customer Service Adviser.
We need someone special to make every interaction with our customers count.
Immediate start – 5 January 2026 – Interviews w/c 24 November 2025
About the role
We\’re looking for a dedicated Customer Service Adviser to handle customer calls and deliver exceptional support to our valued customers. In this role, you’ll be the first point of contact, providing answers to inquiries, troubleshooting problems, and ensuring customer satisfaction.
What makes you just right for us?
We need a people person who genuinely loves interacting with others. When it comes to customers, you’ll be warm and empathetic while bringing a reassuring calm to customers when they need to talk to us. As you’ll receive a wide range of queries from a wide range of customers, you’ll be adaptable, flexible and able to put yourself in their shoes. You’ll be the first point of contact for many of our customers, and a vital part of who we are and how our customers see us, and that couldn’t be more important.
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Starting salary of £24,255, increasing to £25,000 once training and probation are complete (usually 6 – 9 months).
- Working hours Monday to Friday, between 9am and 5pm, and no evenings or weekends, so a great work life balance.
- 31 days annual leave and six bank holidays.
- Subsidised restaurant and free gym membership
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates.
Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic team on 5 January 2026 so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV.
A Disability Confident Committed employer
If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.
Contact information:
Contact name: Recruitment Team
Email: recruitment@business-stream.co.uk
#J-18808-Ljbffr
Customer Service Adviser employer: Scottish Water Business Stream Limited
Contact Detail:
Scottish Water Business Stream Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Showcase your people skills! During any interactions, whether it's a phone call or an informal chat, make sure to highlight your ability to connect with others. Share examples of how you've successfully handled customer queries in the past.
✨Tip Number 2
Demonstrate your adaptability. Be ready to discuss situations where you had to adjust your approach based on different customer needs. This will show that you can handle the variety of queries that come your way.
✨Tip Number 3
Emphasise your calmness under pressure. Think of instances where you managed to stay composed while dealing with challenging customers. This quality is essential for a Customer Service Adviser and will set you apart.
✨Tip Number 4
Research our company culture and values. Familiarise yourself with our commitment to inclusivity and community support. Being able to align your personal values with ours will demonstrate that you're a great fit for the team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what qualities and skills are essential for a Customer Service Adviser. Highlight your ability to empathise with customers and adapt to their needs.
Tailor Your CV: Make sure your CV reflects your experience in customer service roles. Use specific examples that demonstrate your warm and empathetic nature, as well as your adaptability in handling various customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for Business Stream and how your values align with theirs, particularly regarding inclusivity and making a positive difference.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Scottish Water Business Stream Limited
✨Show Your People Skills
As a Customer Service Adviser, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers in the past, highlighting your warmth and empathy.
✨Demonstrate Adaptability
You'll be dealing with a variety of queries from different customers. Prepare to discuss situations where you've had to adapt quickly to changing circumstances or customer needs, showcasing your flexibility.
✨Emphasise Problem-Solving Abilities
Employers want to see that you can handle challenges calmly. Think of instances where you've resolved customer issues effectively and explain your thought process during those situations.
✨Research the Company Culture
Understanding Business Stream's commitment to inclusivity and community impact will help you align your answers with their values. Be ready to discuss how you can contribute to their positive workplace culture.
