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- Tasks: Act as a vital link in change management, improving business processes and delivering high-quality solutions.
- Company: Join Business Stream, one of the largest water retailers in the UK, with a supportive culture.
- Benefits: Salary up to £40k, bonus potential, 31 days leave, free gym membership, and career growth opportunities.
- Why this job: Make a measurable difference by helping teams navigate change and improve how we work.
- Qualifications: Experience in change management, strong analytical skills, and ability to influence stakeholders.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
The predicted salary is between 40000 - 40000 £ per year.
We’re looking for a proactive and curious Change Analyst to join our Business Change & Continuous Improvement Team. In this role, you’ll act as a vital link between our change management function and wider business areas, helping us understand business challenges, define opportunities, and deliver high‑quality solutions that improve how we work.
You will lead the assessment and validation of change requests, support project delivery teams, and take ownership of business readiness activities - ensuring colleagues are informed, trained and fully prepared for upcoming changes across people, processes, systems and data. You’ll play a key role in benefits identification and post‑implementation reviews, tracking success and embedding learning across the organisation.
A typical week might involve:
- Facilitating workshops
- Mapping business processes
- Conducting impact assessments
- Delivering training sessions
- Partnering with senior stakeholders
- Supporting cross‑functional project teams to deliver continuous improvement
If you enjoy analysing problems, challenging the status quo, working collaboratively, and helping teams move confidently through change, this is an exciting opportunity to make a measurable difference.
About you
You will bring a blend of change management expertise, analytical capability and strong stakeholder skills. You’re someone who builds trusted relationships, communicates clearly, and can influence others to adopt new ways of working.
Essential experience and skills
- Proven experience supporting change or business improvement projects
- Strong background in requirements gathering, business process analysis and stakeholder facilitation
- Experience working through the change project lifecycle, including benefits tracking
- Ability to present complex information clearly to different audiences
- Excellent planning, prioritisation and organisational skills
- Confident using MS Office (including Visio) with advanced Excel skills
- Financial awareness and ability to contribute to business cases
- Self‑motivated, detail‑focused and able to manage multiple priorities
Qualifications
- A recognised change management qualification or equivalent relevant experience
- Knowledge of risk management techniques
- Background in utilities, customer operations, or telephony technologies
- Experience with MS Project or similar project management tools
- Experience coaching others in change methodologies
What’s in it for you?
You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.
- Salary up to £40k plus bonus up to 20%
- 31 days annual leave and six bank holidays
- Monday to Friday based in our office within Edinburgh Park
- Subsidised staff restaurant and free gym membership
- Salary sacrifice schemes including electric vehicles and cycle to work
Why we’re the right fit
We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast‑paced and exciting, where no two days are the same.
Who we are
Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.
How to make this job all yours
We’re looking to welcome exceptional people into our fantastic, high‑performing team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Friday 27 March at 5pm.
A Disability Confident Committed Employer
If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.
Change Analyst employer: Scottish Water Business Stream Limited
Contact Detail:
Scottish Water Business Stream Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Business Stream on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Change Analyst role.
✨Tip Number 2
Prepare for interviews by practising common change management scenarios. Think about how you would handle specific challenges mentioned in the job description, like facilitating workshops or conducting impact assessments.
✨Tip Number 3
Showcase your analytical skills during interviews. Be ready to discuss past projects where you identified benefits and tracked success. Use real examples to demonstrate how you’ve made a measurable difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Business Stream.
We think you need these skills to ace Change Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Change Analyst role. Highlight your change management expertise and any relevant projects you've worked on to show us you're the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've tackled business challenges and improved processes in the past, so we can see your proactive approach.
Showcase Your Analytical Skills: Since this role involves a lot of analysis, be sure to mention any tools or methodologies you’ve used for requirements gathering and impact assessments. We want to know how you can help us identify opportunities for improvement.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Water Business Stream Limited
✨Know Your Change Management Basics
Brush up on your change management principles and methodologies. Be ready to discuss how you've applied these in past roles, especially in relation to business improvement projects. This will show that you understand the core of what the role entails.
✨Prepare for Stakeholder Scenarios
Think about examples where you've successfully engaged with stakeholders. Prepare to share specific instances where you facilitated discussions or influenced decisions. This will demonstrate your strong stakeholder skills and ability to build trusted relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've approached problem-solving in previous roles. Bring examples of how you've conducted impact assessments or mapped business processes. This will highlight your analytical capability and proactive approach to challenges.
✨Practice Clear Communication
Since you'll need to present complex information clearly, practice explaining your past projects or experiences in a straightforward manner. Tailor your examples to different audiences, as this will showcase your ability to communicate effectively across various levels of the organisation.