Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate animal care and manage patient flow in a veterinary clinic.
- Company: Join the Scottish SPCA, Scotland’s leading animal welfare charity since 1839.
- Benefits: Enjoy flexible hours, a competitive salary, and opportunities for professional development.
- Why this job: Make a real impact on animal welfare while working in a supportive team environment.
- Qualifications: Must be a qualified RVN with at least 3 years of experience and leadership skills.
- Other info: Early applications are encouraged due to high interest; diverse candidates are welcomed.
The predicted salary is between 22799 - 27499 £ per year.
We are current looking for an Patient Flow Co-Ordinator to join the team in the Glasgow, Lanarkshire and Dunbarton areas.
If this sounds like a role you would be interested in, please read on for more information.
- Hours– 35 hours per week (with some flexibility)
- Salary– £27,499 per annum
- Contract Type – Permanent
About the Scottish SPCA
As Scotland’s animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 – that’s over 185 years of creating abetter world for all animals. We’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people. We areScotland’s animal champions.
What does a Patient Flow Co-Ordinator do?
The Patient Flow Co-Ordinator will be a senior Registered Veterinary Nurse responsible for the efficient movement of animals through the veterinary clinic, prioritising animal care across the Scottish SPCA, reacting to the needs of the wider Society and working to minimise animal time in care.
Working with the ARRC Centre managers, Veterinary Surgeons, Veterinary Nurse and Veterinary Care Assistant teams, the Patient Flow Co-Ordinator will manage the patient diary and workload, ensuring that the right animal is presented to the right place, at the right time, and seen by the right person. As the nominated contact for the internal society stakeholders (ARRC, Inspectorate), deliver the excellent levels of client and customer service expected from a veterinary support function.
Overview of main duties and responsibilities
- Communicate clearly and effectively with clients, members of the public, veterinary professionals, and regulatory authorities, using clinical judgement to tailor communication appropriately to the audience and situation.
- Lead the morning briefing with the veterinary surgeon and nursing team to confirm plans and priorities for the day. Establish clear expectations for clinical workflows to minimise wasted time, ensuring all staff are aligned on the day\’s objectives and that clinical time is used effectively.
- Act as the primary point of contact for the ARRC and Inspectorate teams, consistently managing and prioritising the movement of animals based on urgency and clinical need. Ensure timely and clear communication with all stakeholders to manage expectations effectively.
- Support, guide and line manage the Head Nurse (HN), Registered Veterinary Nurse (RVN) and Veterinary Care Assistant (VCA) team. Ensure their professional development needs are met and that their performance aligns with Scottish SPCA expectations. Foster a collaborative team culture where members can deputise for one another during periods of absence.
- Complete the required number of CPD hours as dictated by the RCVS and share learning with colleagues and assist in the development of all staff at the veterinary clinic by participation in staff training.
Please see full Job Description link for more detailed information on the role.
What makes a goodPatient Flow Co-Ordinator?
- Qualified RVN with a minimum 3-year post-qualification experience
- Veterinary Nurse management and leadership experience.
- Practical experience working with a range of different animal species including exotics.
- Empathetic and supportive RVN who believes that working with clients and customers delivers the best outcome for their animals.
- Ability work under direction and delegate tasks where appropriate.
Ability to build trusted relationships with key stakeholders whilst making tough decisions when necessary
Full, driving licence
Willingness to work within group shift pattern
Willingness to live within the geographical area of work
Subject to a Disclosure Scotland standard check
We are fortunate that some of our roles attract a high level of interest therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended. This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications.
The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.
#J-18808-Ljbffr
Patient Flow Co-Ordinator employer: SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
Contact Detail:
SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Flow Co-Ordinator
✨Tip Number 1
Familiarise yourself with the Scottish SPCA's mission and values. Understanding their commitment to animal welfare will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of the Scottish SPCA. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific situations related to patient flow and animal care, as this role requires quick decision-making.
✨Tip Number 4
Showcase your leadership skills by discussing any relevant experiences where you've managed a team or led a project. Highlighting your ability to foster collaboration will be key in demonstrating your fit for the Patient Flow Co-Ordinator position.
We think you need these skills to ace Patient Flow Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your qualifications as a Registered Veterinary Nurse, including your management and leadership experience. Emphasise any practical experience with various animal species, especially exotics, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and support for animal welfare. Discuss how your experience and skills make you a suitable candidate for the Patient Flow Co-Ordinator role, and express your passion for working with clients and animals.
Highlight Relevant Experience: In your application, clearly outline your post-qualification experience and any specific instances where you've successfully managed teams or improved workflows in a veterinary setting. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a role that involves clear communication with clients and stakeholders.
How to prepare for a job interview at SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
✨Show Your Passion for Animal Welfare
Make sure to express your genuine passion for animal welfare during the interview. The Scottish SPCA values candidates who are not only qualified but also deeply committed to improving the lives of animals.
✨Demonstrate Leadership Skills
As a Patient Flow Co-Ordinator, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your clinical judgement and decision-making skills. Prepare examples of how you've handled urgent situations or prioritised tasks effectively in your past roles.
✨Know the Organisation
Research the Scottish SPCA and its mission. Understanding their values and recent initiatives will help you align your answers with what they stand for, showing that you're a good fit for their culture.
