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- Tasks: Support the adoption and fostering programme, ensuring animals find their perfect homes.
- Company: Join the Scottish SPCA, Scotland's leading animal welfare charity since 1839.
- Benefits: Enjoy a blend of home working and travel, plus a competitive salary.
- Why this job: Make a real difference in animal welfare while working in a dynamic, supportive team.
- Qualifications: Customer service experience, strong organisational skills, and effective communication are essential.
- Other info: Apply early as roles may close sooner due to high interest.
The predicted salary is between 18200 - 22200 £ per year.
We are currently looking for two Adoption & Fostering Coordinators. These roles will be based in the Central Scotland region with a blend of business travel and home working.
Hours – Full time - 35 hours per week
Salary – £22,294 per annum
Contract Type – Permanent
About the Scottish SPCA: As Scotland's animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 – that’s over 184 years of creating a better world for all animals. We’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people.
What does an Adoption & Fostering Coordinator do?
To be part of an expanding team within the SSPCA to support the adoption and fostering program across the central belt of Scotland. Working with our new and improved matching service to find animals in our care their perfect home, whether it is a forever home or a foster home. This individual will work closely with ARRC colleagues to effectively manage the adoption journey by working collaboratively with them and other teams to ensure exceptional customer experience to adopters and to support a first-class animal journey.
Working within a target-driven, fast-paced environment, this team player needs to be adaptable, driven, organised, and have excellent communication skills to build relationships and engage key internal and external stakeholders. In addition, the successful candidate will be partnering with animal foster care volunteers in line with the Scottish SPCA foster program, ensuring that both animals and their foster carers' needs are met. This will include working closely with internal and external vets to help facilitate these needs, and our internal behaviour service where appropriate.
Working alongside the Adoption and Fostering Lead, this person will be involved in developing and shaping the future of the Scottish SPCA’s A & F program to improve animal welfare and contribute to the reduction of days in care, which is a key KPI for the organisation.
Overview of main duties and responsibilities:
- Working within a fast-paced, target-driven environment to deliver an effective adoption and fostering service, contributing to an enhanced animal experience and reduction in the number of days in ARRC care in order to improve animal welfare.
- Using our new and improved matching service to ensure animals that are ready for adoption or fostering find their perfect home in a timely manner.
- Demonstrating excellent organisational and admin skills to ensure a smooth efficient service to animals and their adopters/fosters.
- Maintaining a high level of attention to detail in completing and updating records and in addition maintaining excellent communication skills internally and externally.
- Building relationships with adopters/fosterers, ensuring exceptional customer service by building relationships with them and key internal and external stakeholders.
- Arranging introductions and coordinating meet-ups with potential adopters/fosterers.
- Supporting adopters/fosterers with providing guidance in relation to management of animals in their care, whilst ensuring volunteering standards are adhered to.
- Liaising with the Regional Operations Leads and Adoption and Fostering Lead to prepare performance reports to measure the success of the animal adoption and foster scheme.
What makes a good Adoption & Fostering Coordinator?
- Working with the general public
- Previous experience in a customer-focused environment
- Working with targets and goal setting
- Organised with excellent admin skills
- Good understanding of Microsoft programs and using an internal database
- Excellent customer care skills
- Ability to communicate effectively with others, in writing, via telephone and face to face.
- Ability to plan and organise own workload
- Attention to detail
We are fortunate that some of our roles attract a high level of interest; therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended. This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications.
The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.
Fostering & Adoption Coordinator employer: SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
Contact Detail:
SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fostering & Adoption Coordinator
✨Tip Number 1
Familiarise yourself with the Scottish SPCA's mission and values. Understanding their commitment to animal welfare will help you align your passion for animals with their goals during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of the Scottish SPCA. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to working with both animals and people. Highlight specific examples where you've successfully built relationships or managed challenging situations.
✨Tip Number 4
Showcase your organisational skills by being proactive. Consider creating a plan for how you would manage the adoption and fostering process effectively, and be ready to share this during your interview.
We think you need these skills to ace Fostering & Adoption Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Adoption & Fostering Coordinator position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and animal welfare. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Strong Cover Letter: In your cover letter, express your passion for animal welfare and your understanding of the role. Provide specific examples of how you have successfully worked in target-driven environments and built relationships with stakeholders.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
✨Show Your Passion for Animal Welfare
Make sure to express your genuine passion for animal welfare during the interview. The Scottish SPCA is dedicated to protecting animals, so sharing personal experiences or motivations that align with their mission can set you apart.
✨Demonstrate Your Organisational Skills
As an Adoption & Fostering Coordinator, you'll need to manage multiple tasks efficiently. Be prepared to discuss specific examples of how you've successfully organised projects or managed your time in previous roles.
✨Highlight Your Customer Service Experience
Since the role involves working closely with adopters and fosterers, emphasise your experience in customer-focused environments. Share stories that showcase your ability to build relationships and provide exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in the role and how you would handle them, especially in a fast-paced environment.
