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- Tasks: Coordinate adoption and fostering services, ensuring animals find their perfect homes.
- Company: Join the Scottish SPCA, Scotland's leading animal welfare charity since 1839.
- Benefits: Enjoy a blend of remote work and travel, plus a competitive salary.
- Why this job: Make a real impact on animal welfare while working in a supportive team environment.
- Qualifications: Customer service experience, strong organisational skills, and effective communication are essential.
- Other info: Early applications are encouraged due to high interest; diverse candidates are welcomed.
The predicted salary is between 19000 - 25000 £ per year.
We are currently looking for an Adoption & Fostering Coordinator. This role will be based in the Highlands and Islands with a blend of business travel and home working.
Hours – Full time - 35 hours per week
Salary – £22,294 per annum
Contract Type – Permanent
About the Scottish SPCA: As Scotland's animal welfare charity, we have been on-hand to protect animals and prevent cruelty since 1839 – that’s over 184 years of creating a better world for all animals. We’ve grown to become a national charity which celebrates the strength of the human-animal bond and enriches the lives of animals and people.
What does an Adoption & Fostering Coordinator do?
- To be part of an expanding team within the SSPCA to support the adoption and fostering program across the central belt of Scotland.
- Working with our new and improved matching service to find animals in our care their perfect home whether it is a forever home or a foster home.
- This individual will work closely with ARRC colleagues to effectively manage the adoption journey by working collaboratively with them and other teams to ensure exceptional customer experience to adopters and to support a first-class animal journey.
- Working within a target-driven, fast-paced environment, this team player needs to be adaptable, driven, organised, and have excellent communication skills to build relationships and engage key internal and external stakeholders.
- Partnering with animal foster care volunteers in line with the Scottish SPCA foster program, ensuring that both animals and their foster carers' needs are met.
- Working closely with internal and external vets to help facilitate these needs, and our internal behaviour service where appropriate.
- Involved in developing and shaping the future of the Scottish SPCA’s A & F program to improve animal welfare and contribute to the reduction of days in care, which is a key KPI for the organisation.
Overview of main duties and responsibilities:
- Working within a fast-paced, target-driven environment to deliver an effective adoption and fostering service, contributing to an enhanced animal experience and reduction in the number of days in ARRC care in order to improve animal welfare.
- Using our new and improved matching service to ensure animals that are ready for adoption or fostering find their perfect home in a timely manner.
- Demonstrating excellent organisational and admin skills to ensure a smooth efficient service to animals and their adopters/fosters.
- Maintaining a high level of attention to detail in completing and updating records and in addition maintaining excellent communication skills internally and externally.
- Building relationships with adopters/fosterers ensuring exceptional customer service by building relationships with them and key internal and external stakeholders.
- Arranging introductions and coordinating meet-ups with potential adopters/fosterers.
- Supporting adopters/fosterers with providing guidance in relation to management of animals in their care, whilst ensuring volunteering standards are adhered to.
- Liaising with the Regional Operations Leads and Adoption and Fostering Lead to prepare performance reports to measure the success of the animal adoption and foster scheme.
What makes a good Adoption & Fostering Coordinator?
- Working with the general public
- Previous experience in a customer-focused environment
- Working with targets and goal setting
- Organised with excellent admin skills
- Good understanding of Microsoft programs and using an internal database
- Excellent customer care skills
- Ability to communicate effectively with others, in writing, via telephone and face to face
- Ability to plan and organise own workload
- Attention to detail
We are fortunate that some of our roles attract a high level of interest; therefore, we may have to close roles earlier than advertised. Early application submissions are highly recommended. This also means that we cannot provide individual feedback to unsuccessful candidates due to receiving high levels of applications.
The Scottish Society for Prevention of Cruelty to Animals is an Equal Opportunities Employer. We recognise that a diverse and inclusive workforce is essential to achieving our core mission.
Adoption & Fostering Coordinator employer: SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
Contact Detail:
SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adoption & Fostering Coordinator
✨Tip Number 1
Familiarise yourself with the Scottish SPCA's mission and values. Understanding their commitment to animal welfare will help you align your passion for animals with their goals, making you a more compelling candidate.
✨Tip Number 2
Network with current or former employees of the Scottish SPCA. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your customer service skills and ability to work in a target-driven environment. Being able to share specific stories will showcase your suitability for the role.
✨Tip Number 4
Stay updated on current trends in animal welfare and fostering practices. Showing that you are knowledgeable about the field can set you apart and demonstrate your commitment to improving animal welfare.
We think you need these skills to ace Adoption & Fostering Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved working with animals or in a fast-paced environment. Emphasise your organisational skills and ability to meet targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for animal welfare and the mission of the Scottish SPCA. Mention specific examples of how your skills align with the responsibilities of the Adoption & Fostering Coordinator role.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with customers or stakeholders in previous positions, both in writing and verbally.
Showcase Your Adaptability: The job description mentions the need for adaptability in a target-driven environment. Include instances where you successfully adapted to changes or challenges in your previous roles, demonstrating your ability to thrive under pressure.
How to prepare for a job interview at SCOTTISH SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS
✨Show Your Passion for Animal Welfare
Make sure to express your genuine passion for animal welfare during the interview. The Scottish SPCA is dedicated to protecting animals, so sharing personal experiences or motivations that align with their mission can make a strong impression.
✨Demonstrate Your Organisational Skills
As an Adoption & Fostering Coordinator, you'll need excellent organisational skills. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in a fast-paced environment, highlighting your ability to stay organised and efficient.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about past experiences where you had to handle difficult situations or conflicts, especially in a customer-focused role, and be ready to share those stories.
✨Familiarise Yourself with the Matching Service
Since the role involves using a new matching service for adoptions and fostering, take some time to understand how such services typically work. Being able to discuss this knowledge during the interview will show your initiative and readiness to contribute effectively from day one.
