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- Tasks: Lead a dynamic team to ensure quality assurance in delivering SQA qualifications.
- Company: Join the Scottish Qualifications Authority, Scotland's trusted national awarding body.
- Benefits: Enjoy 27 days annual leave, health programmes, and a career average pension scheme.
- Why this job: Be part of a talented team driving continuous improvement and making a real impact.
- Qualifications: Educated to SCQF Level 9 or relevant experience required.
- Other info: SQA values diversity and offers guaranteed interviews for disabled applicants.
The predicted salary is between 36000 - 60000 £ per year.
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The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body. We are trusted to oversee thousands of qualifications that are available in schools, colleges and workplaces, not just in this country, but around the world.
We are looking for an Operations Manager to work within our operations directorate as part of the National Qualifications Quality Assurance – Verification and Approval (NQVA) team. The team plays a key role in delivering the quality assurance part of our operational tasks including processing requests for approval to deliver SQA qualifications and verification of their delivery.
This is an exciting and dynamic role working across SQA with multiple team engagement. You will deliver against critical internal and external Key Performance Indicators (KPIs), Service Level Agreements (SLAS) and have an excellent understanding of project delivery. This role is for someone who is keen to get involved with critical tasks that require you to roll your sleeves up and get in-volved directly with the NQVA team, colleagues across the organisation and our stakeholders,
The successful candidate will be joining a well-established and talented team. They will be required to lead and manage the team to implement a range of continuous improvement activities to meet stakeholder demands and business objectives and to contribute to the strategic direction of the business area by developing new and/or improved processes and procedures. In order to do this you must be able to demonstrate experience in the following specific duties:
- Lead and manage an operational team to deliver to key targets
- Instigate, lead, manage and/or deliver change to meet current and future business needs and to promote continuous improvement initiatives
Additionally, you must be able to demonstrate the following skills and experience:
- Working in a high-pressure operational environment
- Effective communicator with a range of audiences
- Recognising emerging changing needs in operations and maximising the opportunity from those needs
- Ability to show resilience under pressure and be able to work to tight deadlines
Applicants, as a minimum, should be educated to SCQF Level 9 or be able to demonstrate relevant experience for the job.
SQA offer a fantastic benefits package in return for your talent. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday.
If you think you’ve got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.
SQA welcomes applications from every section of the community. SQA has a Gaelic Language Plan and is committed to its purpose.Tha Plana Gàidhlig aig SQA agus tha sinn a\’ creidsinn gu h-àrachdach agus na h-amasan a tha air cur a-mach sa Phlana Nàiseanta don Ghàidhlig.
We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.
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Operations Manager employer: Scottish Qualifications Authority
Contact Detail:
Scottish Qualifications Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the Scottish Qualifications Authority (SQA) and their operations. Understanding their mission, values, and the specific challenges they face in quality assurance will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of SQA, especially those in operational roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to lead teams and manage change effectively. Highlighting your success in similar high-pressure environments will show that you're well-suited for this role.
✨Tip Number 4
Stay updated on trends and changes in the education and qualifications sector. Being knowledgeable about current issues and innovations will not only impress your interviewers but also show your commitment to continuous improvement in operations.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operations management, team leadership, and project delivery. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet KPIs and SLAs.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how you have successfully led teams and implemented continuous improvement initiatives in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a high-pressure operational environment.
How to prepare for a job interview at Scottish Qualifications Authority
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Manager within the SQA. Familiarise yourself with their key performance indicators and service level agreements, as these will likely be focal points during your interview.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading and managing teams. Highlight specific examples where you've successfully implemented change or continuous improvement initiatives, as this aligns closely with the role's requirements.
✨Communicate Effectively
As an effective communicator, you should be ready to demonstrate how you've engaged with various stakeholders in previous roles. Practice articulating your thoughts clearly and concisely, as this will be crucial in a high-pressure operational environment.
✨Demonstrate Resilience
Prepare to discuss situations where you've had to work under tight deadlines or pressure. Share how you managed stress and maintained productivity, as resilience is a key trait for this position.
