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- Tasks: Manage client relationships and oversee property developments while ensuring excellent service.
- Company: Join a market-leading property management company in vibrant Edinburgh.
- Benefits: Enjoy hybrid working, a competitive salary, and a fantastic benefits package.
- Why this job: Perfect for those who love fast-paced environments and want to make a real impact.
- Qualifications: Experience in customer service is essential; property background is a plus.
- Other info: Full training provided; work hours are 9am-5pm, Monday to Friday.
The predicted salary is between 24000 - 42000 £ per year.
A fantastic career opportunity working in Property Management with a market leading company in Edinburgh! If you enjoy a fast paced role, have an interest in property/buildings and great customer service skills this is an excellent opening that’s open to candidates looking to 'career change'!
Due to continued growth our client is now recruiting for a Client Relationship Manager to oversee a portfolio of property developments acting as the main point contact for customers, ensuring high levels of service and strong client relationships are built. Your key duties will include:
- Acting as the main point of contact for clients in relation to property repairs, building services, billing queries and on-going projects
- Proactively building strong client relationships and delivering great customer service
- Taking full ownership of all day to day issues within your portfolio - liaising with internal and external contacts and keeping clients fully updated
- Visiting property developments
- Leading and conducting meetings with groups of clients
- Complaints management and resolution
- Understanding technical aspects of property management and communicating these effectively to clients
- Being an active team player - working closely with colleagues to meet deadlines and deliver consistently high levels of service to clients
- All connected administration including financial/budget setting for property developments
We are open to candidates from various backgrounds however it's important you have proven experience in a service/client relationship based role, any prior background in a property related field would be advantageous. You should be a natural people person who builds relationships easily, enjoys problem solving and has the ability to manage a busy workload. A confident level of Admin/IT skills is preferred, and a driving licence is essential.
Full training provided – working hours 9am-5pm Monday to Friday with hybrid working (3 days at home, 2 in office). Starting salary circa £30k with benefits package, and superb career prospects. Apply online today with CV or call Douglas Robertson in confidence to discuss.
Client Relationship Manager (Property) employer: Scottish Property Jobs
Contact Detail:
Scottish Property Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager (Property)
✨Tip Number 1
Familiarise yourself with the property management sector. Understanding the basics of property repairs, building services, and client relationship management will give you an edge in conversations during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend local property events or join online forums to connect with others in the industry. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully managed client relationships or resolved complaints, as these will be crucial in demonstrating your suitability for the role.
✨Tip Number 4
Showcase your organisational skills. As a Client Relationship Manager, you'll need to manage multiple tasks and clients simultaneously. Be ready to explain how you prioritise your workload and keep everything on track.
We think you need these skills to ace Client Relationship Manager (Property)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and any property-related roles. Use specific examples that demonstrate your customer service skills and ability to manage relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your interest in the role. Mention how your background aligns with the job requirements and express your enthusiasm for building strong client relationships.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and administration. Provide examples of how you've successfully managed client relationships or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scottish Property Jobs
✨Showcase Your Customer Service Skills
As a Client Relationship Manager, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved client issues or built strong relationships. This will demonstrate your suitability for the role.
✨Understand Property Management Basics
Even if you come from a different background, having a basic understanding of property management will set you apart. Research common terms and processes in the industry so you can speak confidently about them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you've had to manage complaints or conflicts and be ready to discuss your approach and the outcomes.
✨Demonstrate Teamwork and Collaboration
This role requires working closely with colleagues and clients alike. Be prepared to share examples of how you've successfully collaborated in a team environment, highlighting your communication skills and ability to meet deadlines.
