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- Tasks: Make a real difference in the community while maintaining custody and order.
- Company: Join the Scottish Prison Service and be part of a transformative mission.
- Benefits: Starting salary of £29,634 with progression opportunities and shift work.
- Why this job: Empower offenders to transform their lives and support family connections.
- Qualifications: Compassionate individuals with strong communication and problem-solving skills.
- Other info: Dynamic role with diverse responsibilities and a chance to impact lives.
The predicted salary is between 29634 - 33569 £ per year.
Vacancy Type: Permanent
Location: CCU - Bella (Dundee), CCU - Lilias (Glasgow), HMP & YOI Stirling, HMP Barlinnie, HMP Castle Huntly, HMP Edinburgh, HMP Glenochil, HMP Greenock, HMP Kilmarnock, HMP Low Moss, HMP Perth, HMP Shotts, HMYOI Polmont
Pay band: C
Salary: Starting salary of £29,634 progressing to £33,569 within 3 years, subject to pay progression
Closing date: 27/01/2026, 10:00
Hours of work: Shift Work
Job Purpose: As an Operations Officer, you will be in an almost unique position of being able to make a real difference to the community that you live in and be at the very heart of delivering the SPS' vision of 'Helping to build a safer Scotland by Unlocking Potential and Transforming Lives'. Your role will be challenging and immensely rewarding with responsibility for maintaining custody and order whilst facilitating opportunities for those in our care. You will influence and encourage offenders to maintain contact with their families, access education and training and ultimately assist them on their journey to be contributory citizens within our communities.
Responsibilities:
- You will be the first point of contact for meeting and greeting visitors to the establishment and will interact with people from a wide range of backgrounds, including offenders' family and friends, lawyers, solicitors, pastors, ministers and SPS staff.
- You will follow procedures and demonstrate effective communication and interpersonal skills; showing compassion, empathy, building rapport and offering advice where necessary.
- You will have responsibility for maintaining security, by screening, searching and facilitating entry and exit of individuals from the establishment.
- You will be responsible for observing and supervising visits as well as being a key point of contact for family support.
- You will be responsible for safety and security within the visit room and demonstrate effective problem solving skills when addressing emerging situations.
- You will be responsible for monitoring security systems, including closed circuit television, alarm and communication systems to maintain the safety and security of everyone within the establishment.
- You will be responsible for ensuring the safety of staff, offenders and the public by checking physical barriers in and around the establishment.
- You will be required to apply your effective problem solving skills to identify and respond to any potential breaches of security and order.
- You will demonstrate good housekeeping and adhere to procedural requirements applying high ethical, moral and professional standards.
- You will be responsible for managing the entry and release of offenders from prison, assessing the needs of individual offenders and ensuring the correct procedures are followed.
- You will be responsible for the safe and secure escorting of offenders throughout the establishment and externally as directed by management.
Operations Officer in Glasgow employer: Scottish Prison Service
Contact Detail:
Scottish Prison Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former Operations Officers. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to the role. Think about scenarios where you've demonstrated key skills like problem-solving and communication. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show your passion for making a difference! In your conversations and interviews, highlight why you’re drawn to the role of Operations Officer and how you can contribute to transforming lives within the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Officer in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Operations Officer role. We want to see how you can contribute to our mission of transforming lives and building a safer Scotland.
Showcase Your Communication Skills: Since you'll be interacting with a diverse range of people, it's crucial to demonstrate your effective communication and interpersonal skills in your application. Share examples that show your ability to build rapport and handle challenging situations with empathy.
Highlight Problem-Solving Abilities: The role involves addressing emerging situations and maintaining security, so make sure to include instances where you've successfully solved problems or managed conflicts. We love seeing candidates who can think on their feet!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Scottish Prison Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Officer role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Communication Skills
As an Operations Officer, effective communication is key. Prepare examples of how you've successfully interacted with diverse groups in the past. Think about situations where you’ve demonstrated empathy, built rapport, or resolved conflicts, as these are crucial in this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you’ve faced challenges and how you tackled them. The interviewers will want to see that you can think on your feet and handle unexpected situations, especially in a custodial environment.
✨Understand the Importance of Family Contact
Since maintaining family connections is vital for offenders, be prepared to discuss how you would support this aspect of the role. Show that you appreciate the significance of these relationships and how they contribute to rehabilitation and community safety.