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- Tasks: Make a real difference in the community by maintaining custody and order.
- Company: Join the Scottish Prison Service and help transform lives.
- Benefits: Starting salary of £29,634 with progression, plus job security.
- Why this job: Be at the heart of building a safer Scotland and empowering individuals.
- Qualifications: Compassionate communication skills and ability to handle diverse situations.
- Other info: Dynamic role with shift work and opportunities for personal growth.
The predicted salary is between 29634 - 33569 £ per year.
Location: HMP Barlinnie
Salary: Starting salary of £29,634 progressing to £33,569 within 3 years, subject to pay progression
Closing Date:
Hours of Work:
Job Purpose:
The Scottish Prison Service is not a licenced Sponsor and Visa Sponsorship is not available for this role. For the role you have applied for you must have the right to work in the UK. The Immigration Act requires employers to check documents to establish a person's eligibility to work in the UK and comply with any restrictions before they start work. Therefore, all candidates who are successful in the selection process for this role, when requested, will be required to provide evidence of their right to work.
As an Operations Officer, you will be in an almost unique position of being able to make a real difference to the community that you live in and be at the very heart of delivering the SPS' vision of 'Helping to build a safer Scotland by Unlocking Potential and Transforming Lives'. Your role will be challenging and immensely rewarding with responsibility for maintaining custody and order whilst facilitating opportunities for those in our care. You will influence and encourage offenders to maintain contact with their families, access education and training and ultimately assist them on their journey to be contributory citizens within our communities.
Contributing towards the prevention and management of challenging behaviour; you will provide safe and secure custodial services that empower offenders to take responsibility and transform their lives. In this role you will be responsible for the overall functioning and security of the establishment, working as part of a team and carrying out roles in Front of House, Visits, Electronic Control Room, Patrol and Prisoner Reception.
Please note: as part of the Operations Officer role, you will be expected to work shifts in line with a set roster. These shifts will cover a variety of working patterns including early shift, day shift, back shift and night shift.
Responsibilities:
- You will be the first point of contact for meeting and greeting visitors to the establishment and will interact with people from a wide range of backgrounds, including offenders' family and friends, lawyers, solicitors, pastors, ministers and SPS staff.
- You will follow procedures and demonstrate effective communication and interpersonal skills; showing compassion, empathy, building rapport and offering advice where necessary.
- You will have responsibility for maintaining security, by screening, searching and facilitating entry and exit of individuals from the establishment.
- Family contact is important for offenders to maintain relationships with their family and friends. The SPS encourages visits to maintain family contact and support the development of these important relationships.
- You will be responsible for observing and supervising visits as well as being a key point of contact for family support.
- You will be responsible for safety and security within the visit room and demonstrate effective problem solving skills when addressing emerging situations.
- The Electronic Control Room (ECR) manages the movement and security of staff and prisoners throughout the prison establishment. You will be responsible for monitoring security systems, including closed circuit television, alarm and communication systems to maintain the safety and security of everyone within the establishment; demonstrating strong team working and effective communication skills.
- You will be responsible for ensuring the safety of staff, offenders and the public by checking physical barriers in and around the establishment.
- You will be required to apply your effective problem solving skills to identify and respond to any potential breaches of security and order.
- You will demonstrate good housekeeping and adhere to procedural requirements applying high ethical, moral and professional standards.
- Within the Reception area you will be responsible for managing the entry and release of offenders from prison, assessing the needs of individual offenders and ensuring the correct procedures are followed.
- You will be faced with a diverse range of situations and you will be required to demonstrate care, compassion, dignity and respect in determining the most appropriate course of action.
- You will be responsible for the safe and secure escorting of offenders throughout the establishment and externally as directed by management.
Locations
Operations Officer in Alba, Scotland employer: Scottish Prison Service
Contact Detail:
Scottish Prison Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer in Alba, Scotland
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on HMP Barlinnie and the Scottish Prison Service. Understanding their values and mission will help you connect your experiences to what they’re looking for.
✨Tip Number 2
Practice your communication skills! As an Operations Officer, you'll be interacting with a diverse range of people. Role-play common scenarios with a friend to boost your confidence in handling challenging conversations.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past where you’ve successfully navigated tricky situations. Be ready to share these during your interview to demonstrate your capability in maintaining security and order.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the SPS career site. This way, you’ll ensure your application is seen by the right people and you can keep track of your progress easily.
We think you need these skills to ace Operations Officer in Alba, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Operations Officer role. We want to see how you can contribute to our mission of transforming lives!
Showcase Your Communication Skills: Since you'll be interacting with a diverse range of people, it's crucial to demonstrate your effective communication abilities in your written application. Use clear and concise language to show us you can connect with others.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples from your past where you've successfully navigated challenging situations or resolved conflicts. This will show us you're ready for the dynamic environment of HMP Barlinnie.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can keep you updated throughout the process.
How to prepare for a job interview at Scottish Prison Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Officer role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Communication Skills
As an Operations Officer, effective communication is key. Prepare examples of how you've successfully interacted with diverse groups in the past. Think about times when you’ve shown empathy or resolved conflicts, as these are crucial in this role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you’ve had to think on your feet and solve problems. The interviewers will want to see that you can handle challenging behaviours and unexpected situations with confidence and composure.
✨Emphasise Teamwork and Collaboration
This role requires working closely with a team, so highlight your experience in collaborative environments. Share stories that illustrate your ability to work well with others, especially in high-pressure situations, to show you’re a team player.
