Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support member services and finance, ensuring smooth onboarding and financial transactions.
- Company: Join the Scottish Police Credit Union, a supportive and community-focused organisation.
- Benefits: Enjoy a competitive salary, generous holidays, corporate workwear, and free parking.
- Why this job: Make a difference in members' lives while developing your finance and customer service skills.
- Qualifications: Strong communication skills and attention to detail; experience in finance is a plus.
- Other info: Dynamic role with opportunities for growth and professional development.
The predicted salary is between 27733 - 31000 £ per year.
Starting salary of £27,733 with a generous benefits package including a progressive pension scheme, substantial holiday entitlements, provision of corporate workwear, free parking, and the opportunity for annual performance increments. Based within easy travelling distance of Glasgow City Centre at 165 Baillieston Road, Glasgow, G32 0TN.
Contracted hours: 35 per week
JOB PURPOSE
To support the Member Services and Business Development Team Leader and contribute to the efficient delivery of financial services and products to Scottish Police Credit Union (SPCU) members.
KEY RESPONSIBILITIES
- Set up new SPCU membership accounts and provide an effective onboarding service to welcome members, assist with online activation and ensure familiarity with relevant products.
- Review, authorise and set up members loans, including applications for 0% interest. Undertake the required credit reference checks, contact members to clarify information and process all data through relevant financial databases.
- Act as a point of contact for members requiring specific financial advice regarding debt. Discuss available options and provide direct guidance to members on appropriate resolutions. Report individual cases to relevant financial advisory partners if required.
- Process a wide range of financial transactions including insurance claims, family indemnity plans, direct debit instructions, manual share withdrawals, receipts, closures and share to loan applications.
- Respond to escalated queries and provide assistance to members and other stakeholders as required.
- Validate all relevant payrolls and post to members accounts to ensure accuracy of monthly deductions from salaries.
- Maintain the payment break record, directly engaging with members as required.
- Undertake monthly loan account reviews and conversions from junior to adult accounts.
- Update and ensure the accuracy of the money laundering database.
- Monitor the petty cash log and balance at the end of each month.
- Attend board and internal staff meetings, cascading all relevant information to the wider team.
- Reconcile any discrepancies and ensure all outstanding documentation is collated by engaging with colleagues or members as appropriate.
- Assist internal auditors on a quarterly and annual basis.
- Continually review processes ensuring they are relevant and fit for purpose, suggesting changes or improvements to increase accuracy, efficiency and cost reductions.
- Liaise with the SPCU Fire Marshal on procedures and ensure data safety documents are updated appropriately.
- Support external events to promote SPCU and help to recruit and interact with new members.
- Adhere to the SPCU financial policies and procedures.
This list is not exhaustive and you may be asked to undertake other duties commensurate with the role.
EXPERIENCE, SKILLS AND QUALIFICATIONS:
Essential:
- Good written and oral communication skills.
- Ability to work effectively under pressure and prioritise own workload.
- Pleasant, approachable and customer focused manner.
- Excellent attention to detail and accuracy.
- Proficient in the use of Microsoft Word, Excel and Outlook.
Desirable:
- Educated to Higher Grade, SVQ2 or equivalent level.
- Certificate in Credit Union Principles and Practice.
- Experience of payroll and assessment of loan applications.
- Working knowledge of the Credit Union industry.
SPECIAL CONDITIONS
Post is subject to vetting. Availability to attend evening and weekend meetings may be required. Driving licence is not required.
Member Services & Finance Assistant in Glasgow employer: Scottish Police Credit Union
Contact Detail:
Scottish Police Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services & Finance Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at SPCU on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to member services and finance. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled financial transactions or customer queries in the past. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you're genuinely keen on joining the SPCU team.
We think you need these skills to ace Member Services & Finance Assistant in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Member Services & Finance Assistant role. Highlight your relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Show Your Customer Focus: Since this role is all about supporting members, it’s crucial to demonstrate your customer service skills. Share examples of how you've helped customers in the past and how you can bring that same approach to SPCU.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will show us that you can communicate effectively, which is key for this position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Scottish Police Credit Union
✨Know Your Stuff
Make sure you understand the role of a Member Services & Finance Assistant inside out. Familiarise yourself with the responsibilities listed in the job description, especially around financial transactions and member services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires good written and oral communication skills, prepare to demonstrate these during your interview. Think of examples where you've effectively communicated with customers or colleagues, especially in high-pressure situations. Practising common interview questions can help you articulate your thoughts clearly.
✨Be Detail-Oriented
Attention to detail is crucial for this position. During the interview, highlight experiences where your attention to detail made a difference, such as catching errors in financial documents or ensuring accuracy in data entry. You might even want to bring a portfolio showcasing your work if relevant!
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use for financial transactions, or how they measure success in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
