At a Glance
- Tasks: Support members with financial services and assist in onboarding new accounts.
- Company: Join the Scottish Police Credit Union, a supportive and community-focused organisation.
- Benefits: Enjoy a company pension, corporate workwear, and on-site parking.
- Other info: Opportunity for career growth in a dynamic and engaging environment.
- Why this job: Make a difference by helping members navigate their financial journeys.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
To support the Member Services and Business Development Team Leader and contribute to the efficient delivery of financial services and products to Scottish Police Credit Union (SPCU) members.
KEY RESPONSIBILITIES
- Set up new SPCU membership accounts and provide an effective onboarding service to welcome members, assist with online activation and ensure familiarity with relevant products.
- Review, authorise and set up members loans, including applications for 0% interest. Undertake the required credit reference checks, contact members to clarify information and process all data through relevant financial databases.
- Act as a point of contact for members requiring specific financial advice regarding debt. Discuss available options and provide direct guidance to members on appropriate resolutions. Report individual cases to relevant financial advisory partners if required.
- Process a wide range of financial transactions including insurance claims, family indemnity plans, direct debit instructions, manual share withdrawals, receipts, closures and share to loan applications.
- Respond to escalated queries and provide assistance to members and other stakeholders as required.
- Validate all relevant payrolls and post to members accounts to ensure accuracy of monthly deductions from salaries.
- Maintain the payment break record, directly engaging with members as required.
- Undertake monthly loan account reviews and conversions from junior to adult accounts.
- Update and ensure the accuracy of the money laundering database.
- Monitor the petty cash log and balance at the end of each month.
- Attend board and internal staff meetings, cascading all relevant information to the wider team.
- Reconcile any discrepancies and ensure all outstanding documentation is collated by engaging with colleagues or members as appropriate.
- Assist internal auditors on a quarterly and annual basis.
- Continually review processes ensuring they are relevant and fit for purpose, suggesting changes or improvements to increase accuracy, efficiency and cost reductions.
- Liaise with the SPCU Fire Marshal on procedures and ensure data safety documents are updated appropriately.
- Support external events to promote SPCU and help to recruit and interact with new members.
- Adhere to the SPCU financial policies and procedures.
This list is not exhaustive and you may be asked to undertake other duties commensurate with the role.
EXPERIENCE, SKILLS AND QUALIFICATIONS:
Essential: Good written and oral communication skills. Ability to work effectively under pressure and prioritise own workload. Pleasant, approachable and customer focused manner. Excellent attention to detail and accuracy. Proficient in the use of Microsoft Word, Excel and Outlook.
Desirable: Educated to Higher Grade, SVQ 2 or equivalent level. Certificate in Credit Union Principles and Practice. Experience of payroll and assessment of loan applications. Working knowledge of the Credit Union industry.
SPECIAL CONDITIONS
- Post is subject to vetting.
- Availability to attend evening and weekend meetings may be required.
- Driving licence is not required.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Corporate workwear provided
- On-site parking
Member Services Assistant in Glasgow employer: Scottish Police Credit Union
Scottish Police Credit Union (SPCU) is an exceptional employer that prioritises the well-being and development of its employees while fostering a supportive and collaborative work culture. As a Member Services Assistant, you will enjoy a range of benefits including a company pension, corporate workwear, and on-site parking, all within a dynamic environment dedicated to serving the financial needs of our members. With opportunities for professional growth and a commitment to continuous improvement, SPCU offers a meaningful career path in the heart of Scotland's community-focused financial services sector.
Contact Details:
Scottish Police Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the SPCU on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to member services. We should focus on showcasing our customer service skills and how we handle financial queries.
✨Tip Number 3
Dress the part! First impressions matter, so let’s make sure we look professional and approachable. It shows we’re serious about the role and ready to represent SPCU.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great way to reiterate our interest in helping SPCU members.
We think you need these skills to ace Member Services Assistant in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Member Services Assistant role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills:Since good written communication is key for this role, ensure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively, so take your time to proofread and polish it up!
Highlight Your Attention to Detail:This role requires a keen eye for detail, so make sure to mention any experiences where you've demonstrated this skill. Whether it's through previous jobs or projects, we want to know how you ensure accuracy in your work.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it shows you’re serious about joining the StudySmarter team. Plus, it’s super easy!
How to prepare for a job interview at Scottish Police Credit Union
✨Know Your Stuff
Make sure you understand the role of a Member Services Assistant inside out. Familiarise yourself with the key responsibilities listed in the job description, especially around financial services and member onboarding. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires good written and oral communication skills, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about how you can demonstrate your pleasant and approachable manner during the interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with escalated queries or providing financial advice. Prepare by thinking through potential scenarios and how you would approach them, focusing on your problem-solving skills and customer service approach.
✨Highlight Your Attention to Detail
Given the importance of accuracy in processing financial transactions and maintaining records, be prepared to discuss how you ensure attention to detail in your work. Share examples of how you've successfully managed tasks that required precision and thoroughness.
