Part-Time Constituency Caseworker — Public Service Impact

Salary: £29,335 (pro-rata)

Hours: Part-time, negotiable 21-25 hours per week

Location: Local office in Rutherglen

Working for Clare Haughey MSP

Clare Haughey MSP is seeking a part-time Caseworker to become part of her Rutherglen-based Constituency team. You’ll work in a dynamic and fast-paced environment to provide an outstanding service for constituents. The role will involve being a primary point of contact for constituents to assist with a wide range of issues. Your duties will include administration, research and casework. It is essential the successful candidate works well in a team, and has excellent communication and people skills.

Responsibilities

• Carrying out general office administration and acting as front of office for enquiries (answering the telephone and speaking with local residents who visit the constituency office).
• Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
• Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timeously and professionally.
• Drafting written correspondence such as letters, requests for information, and parliamentary questions and motions.
• Keeping casework up to date and responding to public enquiries.
• Keeping cases up to date by tracking, logging and recognising when to elevate issues within team.
• Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
• Advocating on constituents’ behalf with relevant bodies to resolve matters.
• Reviewing constituent records and documentation in line with casework GDPR requirements.
• Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.
• Maintaining office records and compliance with data protection.
• Maintaining filing system and managing records.
• Ensuring compliance with data protection legislation and GDPR requirements.
• Ensuring administrative and secretarial support is provided.
• Any other reasonable duties.

Skills and Experience

• Have excellent written, verbal and IT skills with accurate attention to detail.
• Ability to analyse, evaluate and interpret information accurately.
• Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
• Be well-organised with the ability to prioritise competing workloads.
• Be patient and sensitive while remaining objective and open.
• Be comfortable being in a front-facing role explaining regulations such as GDPR to the public.
• Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
• Have a natural interest in helping people with a curiosity to probe for further information where required.
• Knowledge and understanding of current affairs, including the Scottish political scene.
• Experience of working in a Parliamentary Constituency office.
• Experience of working and dealing with the public, with organisations and with volunteers.
• Knowledge of the Rutherglen & Cambuslang constituency.
• Knowledge and experience of Microsoft Office and Casework systems.

To apply

Please email a CV (no more than 2 pages) and covering letter (no more than 1 page) to Sean.Rodgers2@parliament.scot, setting out why you would like the post, and why you believe that you are a suitable candidate for the role.