At a Glance
- Tasks: Assist constituents with various issues and provide outstanding service in a fast-paced environment.
- Company: Join Clare Haughey MSP's dynamic constituency team in Rutherglen.
- Benefits: Competitive pro-rata salary, flexible part-time hours, and valuable public service experience.
- Other info: Opportunity to engage with local issues and gain insight into the political landscape.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Strong communication skills, attention to detail, and a passion for helping others.
The predicted salary is between 29335 - 29335 £ per year.
Salary: £29,335 (pro-rata)
Hours: Part-time, negotiable 21-25 hours per week
Location: Local office in Rutherglen
Working for Clare Haughey MSP, who is seeking a part-time Caseworker to become part of her Rutherglen-based Constituency team. You’ll work in a dynamic and fast-paced environment to provide an outstanding service for constituents. The role will involve being a primary point of contact for constituents to assist with a wide range of issues. Your duties will include administration, research and casework. It is essential the successful candidate works well in a team, and has excellent communication and people skills.
Responsibilities
- Carrying out general office administration and acting as front of office for enquiries (answering the telephone and speaking with local residents who visit the constituency office).
- Responding to all incoming correspondence while professionally managing each enquiry within agreed timescales.
- Coordinating, tracking and monitoring the handling of enquiries and ensuring they are dealt with timeously and professionally.
- Drafting written correspondence such as letters, requests for information, and parliamentary questions and motions.
- Keeping casework up to date and responding to public enquiries.
- Keeping cases up to date by tracking, logging and recognising when to elevate issues within team.
- Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly.
- Advocating on constituents’ behalf with relevant bodies to resolve matters.
- Reviewing constituent records and documentation in line with casework GDPR requirements.
- Ensuring casework filing systems, both electronic and manual, are kept up to date in line with GDPR requirements.
- Maintaining office records and compliance with data protection.
- Maintaining filing system and managing records.
- Ensuring compliance with data protection legislation and GDPR requirements.
- Ensuring administrative and secretarial support is provided.
- Any other reasonable duties.
Skills and Experience
- Have excellent written, verbal and IT skills with accurate attention to detail.
- Ability to analyse, evaluate and interpret information accurately.
- Have a flexible and adaptable approach, being able to use good judgement and work on own initiative.
- Be well-organised with the ability to prioritise competing workloads.
- Be patient and sensitive while remaining objective and open.
- Be comfortable being in a front-facing role explaining regulations such as GDPR to the public.
- Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations.
- Have a natural interest in helping people with a curiosity to probe for further information where required.
- Knowledge and understanding of current affairs, including the Scottish political scene.
- Experience of working in a Parliamentary Constituency office.
- Experience of working and dealing with the public, with organisations and with volunteers.
- Knowledge of the Rutherglen area.
Part-Time Constituency Caseworker — Public Service Impact in Edinburgh employer: Scottish National Party (SNP)x
Clare Haughey MSP offers a rewarding opportunity for individuals passionate about public service, providing a supportive and collaborative work environment in Rutherglen. As a part-time Constituency Caseworker, you will play a vital role in assisting constituents with their concerns while benefiting from flexible working hours and the chance to develop your skills in a dynamic setting. The team values communication, empathy, and professionalism, ensuring that every employee feels valued and empowered to make a meaningful impact in the community.
Contact Details:
Scottish National Party (SNP)x Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Constituency Caseworker — Public Service Impact in Edinburgh
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Clare Haughey MSP and her work. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with constituents, it’s crucial to demonstrate your ability to communicate clearly and effectively during the interview.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss examples of how you've handled challenging situations in the past, especially when dealing with sensitive issues or public enquiries.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Part-Time Constituency Caseworker — Public Service Impact in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Caseworker. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of correspondence, be sure to demonstrate your excellent written communication skills in your application. Use clear and concise language to showcase your ability to convey information effectively.
Highlight Your Team Spirit:We’re looking for someone who works well in a team, so don’t forget to mention any previous experiences where you collaborated with others. Share examples that show how you contribute to a positive team environment!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Scottish National Party (SNP)x
✨Know Your Stuff
Make sure you brush up on current affairs, especially anything related to the Scottish political scene. Being able to discuss recent developments or local issues will show that you're genuinely interested in the role and the community.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with constituents, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in sensitive situations.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage competing workloads and keep track of casework. Consider sharing specific tools or methods you use to stay organised, as this will highlight your ability to handle the fast-paced environment.
✨Emphasise Your Team Spirit
This position requires working well within a team, so think of examples where you've collaborated successfully with others. Highlighting your adaptability and willingness to support colleagues will resonate well with the interviewers.
