At a Glance
- Tasks: Support constituents with various issues and ensure effective representation.
- Company: Join Calum Kerr MSP's dynamic constituency office in Galashiels.
- Benefits: Competitive salary, potential for home working, and career progression opportunities.
- Other info: Engage with local organisations and work in a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, problem-solving, and organisational skills required.
The predicted salary is between 28000 - 32000 € per year.
Salary: £28,000 – £32,000 per annum, depending on experience
Contract: Permanent
Calum Kerr MSP is recruiting a full‑time Caseworker to join his constituency office, likely to be in Galashiels, with the possibility of some home working. This role involves supporting constituents with a wide range of issues and helping to ensure they receive effective representation and assistance. The successful candidate will work closely with the MSP and office team to manage casework, engage with local organisations, and support constituency priorities. This role offers opportunities for development and progression for the right candidate.
Key Responsibilities
- Manage and progress constituency casework on behalf of constituents
- Respond to enquiries by email, phone, and in person in a professional and empathetic manner
- Liaise with local authorities, government agencies, charities, and community organisations
- Maintain accurate records within the case management system
- Identify emerging local issues
- Assist with constituency surgeries and events
- Ensure all work is handled confidentially and in line with data protection requirements
Essential Skills and Experience
- Excellent written and verbal communication skills
- Ability to problem solve and get to the key information in issues raised
- Strong organisational skills with the ability to manage a varied workload
- Ability to handle sensitive and confidential matters with professionalism and empathy
- Experience working with members of the public or within a customer‑facing environment
- Ability to work independently and as part of a small team
- Good IT skills, including Microsoft Office applications
- Local knowledge of the Scottish Borders
- Previous experience in casework, public affairs, local government, the third sector, or political environments
- Knowledge of devolved Scottish policy areas and public services
- Experience engaging with community groups or stakeholders
To apply, please send a CV and covering letter outlining your suitability for the role to calum.kerr.msp@parliament.scot with "CASEWORKER" in the subject line.
Caseworker for Calum Kerr MSP in Edinburgh employer: Scottish National Party (SNP)x
Calum Kerr MSP offers a rewarding opportunity for individuals passionate about public service and community engagement. Working in the heart of Galashiels, the role of Caseworker not only provides a competitive salary but also fosters a supportive work culture that values professional development and progression. Employees benefit from a collaborative environment where they can make a meaningful impact on constituents' lives while enjoying the flexibility of potential home working.
Contact Detail:
Scottish National Party (SNP)x Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker for Calum Kerr MSP in Edinburgh
✨Tip Number 1
Get to know the local issues in the Scottish Borders. We want you to show that you’re not just another candidate, but someone who genuinely cares about the community. Research recent news, attend local events, and engage with community groups to understand what matters most to constituents.
✨Tip Number 2
Practice your communication skills! As a Caseworker, you'll need to respond to enquiries in a professional and empathetic manner. We suggest role-playing common scenarios with friends or family to build your confidence and refine your approach before the interview.
✨Tip Number 3
Showcase your organisational skills during the interview. We recommend preparing examples of how you've managed multiple tasks or casework in the past. This will demonstrate your ability to handle a varied workload effectively, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! We want to make sure your application stands out, so take the time to tailor your CV and cover letter specifically for this role. Highlight your relevant experience and passion for supporting constituents, and remember to include 'CASEWORKER' in the subject line when you send it off.
We think you need these skills to ace Caseworker for Calum Kerr MSP in Edinburgh
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience and skills that align with the role of Caseworker. We want to see your passion for helping constituents and how you can contribute to Calum Kerr's team.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it specifically for this position by emphasising your experience in casework, public affairs, or any customer-facing roles. We love seeing how your background fits perfectly with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear, concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t forget to include 'CASEWORKER' in the subject line when you email us!
How to prepare for a job interview at Scottish National Party (SNP)x
✨Know Your Constituency
Familiarise yourself with the key issues affecting the Scottish Borders. Research local organisations and community groups that Calum Kerr MSP engages with. This will show your genuine interest in the role and help you connect with the team during the interview.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent written and verbal communication skills. Think of examples where you've effectively communicated with constituents or handled sensitive matters. Practising responses to common interview questions can help you articulate your thoughts clearly.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved issues for others. This could be in a customer-facing role or through casework. Emphasising your ability to get to the crux of problems will resonate well with the interviewers.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Prepare examples that showcase your experience in both areas. Discuss how you've collaborated with others while also managing your own workload effectively.
