At a Glance
- Tasks: Support constituents with various issues and ensure effective representation.
- Company: Join Calum Kerr MSP's dynamic constituency office in Galashiels.
- Benefits: Competitive salary, potential for home working, and career progression opportunities.
- Other info: Work in a supportive team environment with opportunities to engage with local organisations.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, organisational skills, and experience in customer-facing roles.
The predicted salary is between 28000 - 32000 € per year.
Salary: £28,000 – £32,000 per annum, depending on experience
Contract: Permanent
Calum Kerr MSP is recruiting a full‑time Caseworker to join his constituency office, likely to be in Galashiels, with the possibility of some home working. This role involves supporting constituents with a wide range of issues and helping to ensure they receive effective representation and assistance. The successful candidate will work closely with the MSP and office team to manage casework, engage with local organisations, and support constituency priorities. This role offers opportunities for development and progression for the right candidate.
Key Responsibilities
- Manage and progress constituency casework on behalf of constituents
- Respond to enquiries by email, phone, and in person in a professional and empathetic manner
- Liaise with local authorities, government agencies, charities, and community organisations
- Maintain accurate records within the case management system
- Identify emerging local issues
- Assist with constituency surgeries and events
- Ensure all work is handled confidentially and in line with data protection requirements
Essential Skills and Experience
- Excellent written and verbal communication skills
- Ability to problem solve and get to the key information in issues raised
- Strong organisational skills with the ability to manage a varied workload
- Ability to handle sensitive and confidential matters with professionalism and empathy
- Experience working with members of the public or within a customer‑facing environment
- Ability to work independently and as part of a small team
- Good IT skills, including Microsoft Office applications
- Local knowledge of the Scottish Borders
- Previous experience in casework, public affairs, local government, the third sector, or political environments
- Knowledge of devolved Scottish policy areas and public services
- Experience engaging with community groups or stakeholders
To apply, please send a CV and covering letter outlining your suitability for the role to calum.kerr.msp@parliament.scot with "CASEWORKER" in the subject line.
Caseworker for Calum Kerr MSP employer: Scottish National Party (SNP)x
Calum Kerr MSP offers a rewarding opportunity for individuals passionate about public service and community engagement. Working in the heart of Galashiels, you will be part of a supportive team dedicated to making a difference in constituents' lives, with ample opportunities for professional development and progression. The flexible working arrangements, including the option for home working, foster a healthy work-life balance, making this an excellent place to grow your career while contributing to meaningful change.
Contact Detail:
Scottish National Party (SNP)x Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker for Calum Kerr MSP
✨Tip Number 1
Get to know the local community! Understanding the issues that matter to constituents in Galashiels will give you a leg up. Attend local events or engage with community groups to show your commitment and gather insights.
✨Tip Number 2
Practice your communication skills! As a Caseworker, you'll need to respond to enquiries in a professional and empathetic manner. Role-play scenarios with friends or family to build your confidence in handling sensitive conversations.
✨Tip Number 3
Showcase your organisational skills! Create a mock case management system to demonstrate how you'd handle multiple cases. This will not only impress during interviews but also help you feel more prepared for the role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Don't forget to highlight your relevant experience in your CV and cover letter!
We think you need these skills to ace Caseworker for Calum Kerr MSP
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience and skills that align with the role of Caseworker. Show us your passion for helping constituents and how you can contribute to Calum Kerr's team.
Tailor Your CV:Don’t just send a generic CV! Tailor it to reflect the key responsibilities and skills mentioned in the job description. We want to see how your background fits perfectly with what we’re looking for in a Caseworker.
Be Professional and Empathetic:Remember, this role involves dealing with sensitive issues. Use professional language in your application and convey your ability to handle matters with empathy. This will show us you understand the importance of the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Make sure to follow the instructions carefully, including putting 'CASEWORKER' in the subject line of your email. We can't wait to hear from you!
How to prepare for a job interview at Scottish National Party (SNP)x
✨Know Your Constituency
Familiarise yourself with the key issues affecting the Scottish Borders. Research local organisations and community groups that Calum Kerr MSP engages with. This will show your genuine interest in the role and help you connect with the team during the interview.
✨Demonstrate Empathy
As a Caseworker, you'll be dealing with sensitive matters. Prepare examples of how you've handled difficult situations with empathy and professionalism in the past. This will highlight your ability to support constituents effectively.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Whether it's through mock interviews or writing practice, ensure you can convey your ideas effectively, as strong communication is crucial for this role.
✨Prepare Questions
Think of insightful questions to ask about the role and the office's priorities. This not only shows your enthusiasm but also helps you gauge if the position aligns with your career goals. It’s a two-way street!
