At a Glance
- Tasks: Support constituents with various issues and ensure effective representation.
- Company: Join Calum Kerr MSP's dynamic constituency office in Galashiels.
- Benefits: Competitive salary, potential for home working, and career progression opportunities.
- Other info: Work in a supportive team environment with opportunities to engage with local organisations.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication, organisational skills, and experience in customer-facing roles.
The predicted salary is between 28000 - 32000 £ per year.
Salary: £28,000 – £32,000 per annum, depending on experience
Contract: Permanent
Calum Kerr MSP is recruiting a full‑time Caseworker to join his constituency office, likely to be in Galashiels, with the possibility of some home working. This role involves supporting constituents with a wide range of issues and helping to ensure they receive effective representation and assistance. The successful candidate will work closely with the MSP and office team to manage casework, engage with local organisations, and support constituency priorities. This role offers opportunities for development and progression for the right candidate.
Key Responsibilities
- Manage and progress constituency casework on behalf of constituents
- Respond to enquiries by email, phone, and in person in a professional and empathetic manner
- Liaise with local authorities, government agencies, charities, and community organisations
- Maintain accurate records within the case management system
- Identify emerging local issues
- Assist with constituency surgeries and events
- Ensure all work is handled confidentially and in line with data protection requirements
Essential Skills and Experience
- Excellent written and verbal communication skills
- Ability to problem solve and get to the key information in issues raised
- Strong organisational skills with the ability to manage a varied workload
- Ability to handle sensitive and confidential matters with professionalism and empathy
- Experience working with members of the public or within a customer‑facing environment
- Ability to work independently and as part of a small team
- Good IT skills, including Microsoft Office applications
- Local knowledge of the Scottish Borders
- Previous experience in casework, public affairs, local government, the third sector, or political environments
- Knowledge of devolved Scottish policy areas and public services
- Experience engaging with community groups or stakeholders
To apply, please send a CV and covering letter outlining your suitability for the role to calum.kerr.msp@parliament.scot with "CASEWORKER" in the subject line.
Caseworker for Calum Kerr MSP employer: Scottish National Party (SNP)x
Calum Kerr MSP offers a rewarding opportunity for individuals passionate about public service and community engagement. Working in the heart of Galashiels, you will be part of a supportive team dedicated to making a difference in constituents' lives, with ample opportunities for professional development and progression. The flexible working arrangements, including the option for home working, foster a healthy work-life balance, making this an excellent place to grow your career while contributing to meaningful change.
Contact Details:
Scottish National Party (SNP)x Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker for Calum Kerr MSP
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We think you need these skills to ace Caseworker for Calum Kerr MSP
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Scottish National Party (SNP)x
✨Get to Know Public Sector Values
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Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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