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- Tasks: Lead a team investigating conduct complaints about Scottish solicitors and ensure high standards.
- Company: Join the Law Society of Scotland during an exciting regulatory reform period.
- Benefits: Enjoy flexible working, 30 days holiday, and comprehensive health benefits.
- Why this job: Make a real impact in the legal profession while shaping future standards.
- Qualifications: Must be a Scottish solicitor with team management experience and strong analytical skills.
- Other info: Hybrid working environment with excellent career development opportunities.
The predicted salary is between 49000 - 63000 £ per year.
With the Regulation of Legal Services (Scotland) Act 2025 set to reform the way Scottish solicitors are regulated, it is a unique and exciting time to join the Law Society of Scotland. We have an opportunity within the Professional Conduct Team for an Operations Manager who is a proven people manager and has excellent technical legal skills. This role supports a team responsible for investigating conduct complaints about Scottish solicitors and plays an important part in protecting the public, maintaining confidence in the legal profession and upholding proper professional standards. The role also offers an opportunity to shape and influence the delivery of our conduct complaints handling function in a changing regulatory landscape.
At the centre of our organisation are the values of Respect, Openness, Progress, Inclusion, and Integrity which drive our teams to deliver the best possible service for the legal sector and beyond.
Key Responsibilities For This Role- Lead and support a team of Reporters, ensuring that conduct complaints about solicitors are handled to a high standard in accordance with procedures, standards, deadlines and key measures. This includes providing guidance, supervision, building capacity and addressing any performance issues constructively.
- Provide support and advice to the team and all staff in the Professional Conduct Team.
- Develop and implement improved processes, policies and practices to ensure work is handled efficiently.
- As a Data Protection Champion within the Professional Conduct Team, work constructively with other Data Protection Champions and the Data Protection Officer to ensure the Law Society fulfils its data protection obligations. This includes handling Subject Access Requests, data retention and disposal, and contributing to effective Freedom of Information implementation.
- A Scottish solicitor with a current practising certificate.
- Significant experience of at least one of the following: professional regulatory or disciplinary proceedings; litigation; or administrative law.
- Experience of managing a team.
- Highly developed interpersonal and communication skills.
- Excellent analytical skills and ability to understand and solve complex problems.
We offer a comprehensive benefits package to support our colleague’s professional and personal needs. Some of these include:
- A hybrid working environment.
- Flexible working, to allow you to work around your lifestyle and commitments.
- 30 days holiday plus bank holidays.
- A competitive pension provision scheme.
- Excellent family friendly benefits.
- Learning and Development opportunities to enhance your skills or through programmes leading to professional or academic qualification.
- Private medical insurance including dental and optical.
- Various health and wellbeing benefits such as confidential counselling services, bike to work scheme, eyecare, and offers on well-known brands through our Lifestyle savings offering.
If this opportunity sounds like the one for you, click Apply now. This vacancy will close at 11:30am noon 26 January 2026. We are unable to provide feedback to applicants who are not selected for interviews.
Professional Conduct Operations Manager employer: Scottish Legal News
Contact Detail:
Scottish Legal News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Conduct Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field, attend industry events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the Law Society of Scotland and understanding their values. We want to see how you align with their mission of respect, openness, and integrity. Tailor your responses to show how you can contribute to their goals!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We can’t stress enough how important it is to articulate your experience and skills clearly during the real deal.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We recommend expressing your appreciation for the opportunity and reiterating your enthusiasm for the role.
We think you need these skills to ace Professional Conduct Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in professional regulatory or disciplinary proceedings. We want to see how your skills align with the role of Operations Manager, so don’t hold back!
Showcase Your People Skills: As a proven people manager, it’s crucial to demonstrate your leadership abilities. Share examples of how you've successfully managed teams and addressed performance issues. We love to see how you can inspire and support others!
Highlight Your Legal Expertise: Since this role requires excellent technical legal skills, be sure to include any relevant qualifications and experiences. We’re looking for a Scottish solicitor with a current practising certificate, so make that clear in your application.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Scottish Legal News
✨Know Your Legal Stuff
Make sure you brush up on your knowledge of the Regulation of Legal Services (Scotland) Act 2025 and how it impacts the role. Being able to discuss recent changes in legal regulations will show that you're not just qualified, but also genuinely interested in the field.
✨Showcase Your People Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your interpersonal skills and how you’ve built capacity within your teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss complex problems you've encountered in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your analytical skills can benefit the Professional Conduct Team.
✨Align with Their Values
Familiarise yourself with the Law Society's core values: Respect, Openness, Progress, Inclusion, and Integrity. Think of specific examples from your experience that demonstrate these values in action, as this will resonate well with the interviewers.
