Digital Business Analyst

We’re looking for a Digital Business Analyst to join us at a really exciting time in our Digital Transformation journey and support the introduction of an ambitious programme of Legal Aid Reform. We want you to support the design, development and continuous improvement of our digital services. You’ll play a key role in understanding business problems, identifying user needs, and shaping practical, evidence-based solutions that support SLAB’s digital transformation. Working within multidisciplinary Agile teams and policy colleagues across the business, you’ll help deliver services that are efficient, user-focused and aligned with organisational goals.

Key responsibilities

• Identifying and analysing user and business needs to inform service design and system requirements
• Facilitating workshops, interviews and discovery activities to gather and validate requirements
• Documenting current and future processes, including gap analysis and improvement opportunities
• Supporting Agile delivery through backlog refinement, prioritisation and iterative development
• Assessing risks, dependencies and impacts of proposed changes
• Analysing data to generate insight and support decision‑making
• Building strong relationships with stakeholders across the business and digital teams
• Communicating complex information clearly to a range of audiences
• Contributing to service improvement, including opportunities for automation and AI.

Qualifications

• Experience in business analysis practices including research, modelling and problem definition
• Experience gathering and documenting requirements
• Strong process mapping and workflow modelling skills
• Experience working in Agile environments and understanding iterative delivery
• Strong analytical and problem‑solving skills, with the ability to interpret data and provide insight
• Excellent communication and stakeholder engagement skills.

What we offer

• A meaningful role where your work makes a real impact
• A supportive, inclusive, and values‑driven working environment
• Opportunities for learning and professional development
• Flexible working to support a healthy work‑life balance
• A competitive salary and benefits package, including pension contributions
• Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)
• Enhanced family‑friendly leave entitlements
• Access to wellbeing support, mental health support and an employee assistance programme
• Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

Equal opportunity information

We are an equal opportunities employer, dedicated to being fair, inclusive and a place where all belong. We welcome and encourage applications from diverse backgrounds, including groups currently underrepresented in our workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people. We will ensure that the disclosure of disability status will not negatively impact anyone’s application. Where reasonable, we are committed to guaranteeing an interview to every applicant who indicates they have a disability, under the Equality Act 2010, and meets the minimum criteria for the role.