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- Tasks: Manage repairs and maintenance for 4,400 properties while ensuring top-notch customer service.
- Company: Queens Cross Housing Association is dedicated to providing quality housing and services in Glasgow.
- Benefits: Enjoy 40 days leave, agile working, and a strong pension contribution.
- Why this job: Join a team that values customer service and offers a supportive work culture.
- Qualifications: 3+ years in repairs and maintenance with strong customer service skills required.
- Other info: Interviews scheduled for 23rd July 2025; apply by email or online.
The predicted salary is between 40649 - 44626 £ per year.
Queens Cross Housing Association is seeking a Maintenance Officer for a permanent position, 35 hours per week, with agile working (mainly 9:00 - 5:00pm Monday to Friday).
Salary: Grade 7 (£40,649-£44,626)
Closing Date: 13 July 2025
Do you have a qualified technical background that can be applied to managing a first-class repairs service in our housing stock? Do you have a background of managing contractors? Can you drive performance and manage budgets? Do you have good organisational and IT skills? Do you ensure the customer always comes first?
Job Purpose
As the Maintenance Officer for Queens Cross Housing Association, you will play a pivotal role in ensuring that we provide a high-quality repairs service in our 4,400 properties. Social housing experience would be an advantage but it is not essential – we are looking for candidates that understand the importance of good customer service, contract management and providing the best service possible whilst ensuring value for money.
You will:
- Assist in the organisation and management of reactive repairs service
- Work closely with our contractor and customers to ensure excellent services
- Build relationships and influence decision-making to enhance service delivery
- Be comfortable implementing digital solutions and using software systems
- Have excellent communication skills to engage with customers, colleagues, and stakeholders
Essential Criteria
Minimum of 3 years experience delivering a repairs and maintenance function in a customer service focussed environment. Have experience in carrying out internal/external property inspections and assessing repair work required.
We Will
Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more.
How To Apply
Download an application and return it via the email detailed on the form by the relevant closing date. Alternatively, you can complete our online application form by the closing date specified. CVs will not be accepted.
Further information about our recruitment process can be found in our recruitment guidance note. Interviews are expected to take place 23rd July 2025.
If you have any questions regarding this vacancy, please email Recruitment@qcha.org.uk
Maintenance Officer employer: Scottish Housing News
Contact Detail:
Scottish Housing News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Officer
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of social housing. Understanding the unique aspects of managing repairs in this sector will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in maintenance and repairs. Building relationships can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with contractor management and performance driving. Be ready to share specific examples of how you've successfully managed budgets and improved service delivery.
✨Tip Number 4
Showcase your IT skills by being familiar with digital solutions used in property management. Being able to discuss relevant software systems will demonstrate your readiness for the role.
We think you need these skills to ace Maintenance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential criteria. Highlight your relevant experience in managing repairs and maintenance functions, as well as your customer service skills.
Tailor Your Application: Customise your application to reflect how your background aligns with the specific requirements of the Maintenance Officer role. Use examples from your past experiences that demonstrate your ability to manage contractors and drive performance.
Highlight Relevant Skills: Emphasise your organisational and IT skills, as well as your experience with digital solutions and software systems. Make sure to mention any experience you have with property inspections and assessing repair work.
Follow Application Instructions: Ensure you complete the online application form as specified. Remember, CVs will not be accepted, so focus on providing all the required information in the application form itself.
How to prepare for a job interview at Scottish Housing News
✨Showcase Your Technical Expertise
Make sure to highlight your technical background and experience in managing repairs services. Be prepared to discuss specific examples of how you've successfully handled maintenance tasks and managed contractors in previous roles.
✨Emphasise Customer Service Skills
Since the role focuses on customer service, be ready to share instances where you prioritised customer satisfaction. Discuss how you’ve built relationships with clients and ensured their needs were met effectively.
✨Demonstrate Organisational Abilities
The Maintenance Officer role requires strong organisational skills. Prepare to talk about how you manage multiple tasks, coordinate with contractors, and ensure timely completion of repairs while maintaining quality standards.
✨Familiarise Yourself with Digital Solutions
As the job involves implementing digital solutions, it’s important to show your comfort with technology. Be ready to discuss any software systems you’ve used in the past and how they improved service delivery in your previous roles.
