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- Tasks: Join us as a Housing Officer, delivering top-notch housing services and resolving tenant issues.
- Company: Sanctuary Scotland is dedicated to providing quality housing and making a positive impact on lives.
- Benefits: Enjoy 25 days annual leave, a pension scheme, employee discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive environment.
- Qualifications: Experience in housing roles, knowledge of regulations, and strong problem-solving skills are essential.
- Other info: Full driving licence required; salary increases after 12 months based on performance.
The predicted salary is between 30800 - 36700 £ per year.
(EVH Grade 7)
Shettleston is a community based housing association, and a Scottish Charity, which has played a major role in the regeneration of the local area for nearly 50 years.
Housing Officer (Full Time)
(Mat Leave Cover for 1 year)
Salary: £42,707 – £46,895
About the role: We are seeking an enthusiastic and motivated Housing Officer to join our team on a fixed term basis to provide maternity leave cover for 1 year. This is an excellent opportunity for someone passionate about delivering great customer service and making a real difference within the community.
Responsibilities
- Delivery of customer‑focused services to a patch of rented homes, including lettings, tenant support, rent arrears prevention and recovery, neighbourhood management, and tenant participation.
- Work effectively with a range of colleagues and external agencies to fulfil the Association’s objectives and meet the needs of service users and the community.
Qualifications
- Social housing management experience.
- Working knowledge of relevant legislation, regulatory requirements and good practice.
- Team player with the ability to collaborate across multiple disciplines.
Benefits
- Generous holidays.
- Defined Contribution Pension Scheme.
How to apply
Please download the full application pack (No CVs accepted) from our website. Application forms should be emailed to Jo Farren, Corporate Services Manager at recruitment@shettleston.co.uk by Friday 17th April 2026 at 5.00pm.
Contact
Telephone enquiries about this post, please contact Laura Breeze, Area Housing Manager on 0141 763 0511.
Interviews will be held on: Tuesday 28th April 2026.
Please note that this post is subject to a satisfactory Disclosure Check.
Shettleston Housing Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Housing Officer employer: Scottish Housing News
Contact Detail:
Scottish Housing News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific housing regulations and legislation relevant to Scotland. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Network with current or former Housing Officers, especially those working in Glasgow. They can provide valuable insights into the role and the organisation, which can be beneficial during your application process.
✨Tip Number 3
Prepare examples of how you've successfully resolved conflicts or improved services in previous roles. Being able to articulate these experiences will showcase your problem-solving skills and ability to build relationships.
✨Tip Number 4
Research Sanctuary Scotland's values and recent initiatives. Tailoring your discussions around their mission and demonstrating how you align with their goals can set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Housing Officer position. Tailor your application to highlight your relevant experience and how it aligns with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing management or related fields. Use specific examples to demonstrate your problem-solving skills and ability to build relationships with stakeholders.
Showcase Your Skills: Make sure to mention your knowledge of housing regulations and legislation, as well as your proficiency in Microsoft Office. If you have an SVQ3 or equivalent qualification, be sure to include that as well.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are passionate about the Housing Officer role and how you can contribute to Sanctuary Scotland's mission. Be sure to address any specific points mentioned in the job description.
How to prepare for a job interview at Scottish Housing News
✨Know Your Housing Regulations
Familiarise yourself with relevant housing regulations and legislation before the interview. This knowledge will demonstrate your commitment to the role and your understanding of the legal framework within which a Housing Officer operates.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Highlight your problem-solving skills, especially in relation to anti-social behaviour or service delivery shortfalls, as these are key aspects of the Housing Officer position.
✨Emphasise Relationship Building
Be ready to discuss your experience in building strong working relationships with both internal and external stakeholders. This is crucial for a Housing Officer, so share specific instances where you’ve effectively collaborated with others to achieve positive outcomes.
✨Demonstrate Your Commitment to Service Quality
Express your passion for delivering high-quality housing management services. Discuss how you prioritise tenant satisfaction and how you would ensure that the needs of residents are met, aligning with Sanctuary Scotland's mission to make a real difference in people's lives.