At a Glance
- Tasks: Lead customer experience initiatives and manage teams to enhance service delivery.
- Company: Clyde Valley Group, a top housing association focused on exceptional customer experiences.
- Benefits: Competitive salary, commitment to diversity, and supportive work environment.
- Other info: Guaranteed interviews for disabled candidates and opportunities for career growth.
- Why this job: Make a real difference in customer satisfaction and drive positive change.
- Qualifications: Leadership experience in customer service and a passion for improvement.
The predicted salary is between 58052 - 61206 £ per year.
Clyde Valley Group (CVG) is a leading housing association committed to delivering exceptional customer experiences across all tenures. We value innovation, collaboration, and continuous improvement to ensure our services meet the highest standards.
The Role
In our newly created role as Customer Experience Manager, you will play a pivotal role in providing strategic and operational leadership for customer-facing services and overall customer experience across Clyde Valley Group.
Reporting To The Customer Service Director, You Will:
- Act as the organisational lead for customer experience, ensuring that customer perspectives inform strategy, service design and day-to-day operations.
- Lead and manage our Customer Contact Centre and Customer & Community Engagement teams, while acting as the group-wide lead for customer experience.
- Design and deliver a coherent approach to capturing, analysing and using customer feedback, insight and engagement activity across all services and channels.
- Work collaboratively with operational managers and teams to translate customer insight into service improvements and measurable outcomes.
What We’re Looking For:
- Proven leadership experience within a customer-facing service in a complex organisation.
- Demonstrated involvement of customer experience and service improvement methodologies.
- Proven ability to create and sustain a high performing, positive team culture where colleagues feel motivated, valued and empowered.
- Commitment to equity, diversity, inclusion and continuous improvement.
Guaranteed Interview: As a Disability Confident Employer, we’ll interview all disabled candidates who meet the minimum essential requirements for the post. If you tell us that you’re disabled, we’ll ensure that we make reasonable adjustments during each stage of the recruitment and selection process and if you join us, to where and how you work.
Closing date for Applications: 5pm on 15th July 2026. Interviews are expected to take place on Wednesday 29th and Thursday 30th July 2026.
Customer Experience Manager in Dundee employer: Scottish Housing News
Clyde Valley Group is an exceptional employer that prioritises innovation and collaboration, fostering a positive work culture where employees are empowered to make a difference in customer experiences. With a strong commitment to equity, diversity, and continuous improvement, we offer meaningful career growth opportunities in the heart of Motherwell, ensuring that our team members feel valued and motivated in their roles.
