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- Tasks: Lead a team to enhance customer service and improve tenant experiences.
- Company: Community-focused housing organisation in East Lothian.
- Benefits: 30 days annual leave, flexible working, and generous benefits.
- Why this job: Make a real difference in the lives of tenants and service users.
- Qualifications: Strong leadership and customer service background required.
- Other info: Join a supportive team dedicated to improving community living.
The predicted salary is between 36000 - 60000 £ per year.
A community-focused housing organization in East Lothian is seeking a Customer Services Manager to lead their new Customer Services Team. This role requires strong leadership skills, a background in customer service, and a passion for improving the lives of tenants and service users.
The successful candidate will manage day-to-day operations, oversee a team of Customer Advisers, and implement service improvements.
Join a supportive organization that values customer experience and offers generous benefits including 30 days annual leave and flexible working arrangements.
Customer Experience Leader – Housing Services in Dundee employer: Scottish Housing News
Contact Detail:
Scottish Housing News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Leader – Housing Services in Dundee
✨Tip Number 1
Network like a pro! Reach out to folks in the housing sector or customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! When you get the chance, share examples of how you've successfully led teams or improved customer experiences. We want to see that passion for making a difference!
✨Tip Number 3
Prepare for those interviews by researching the organisation. Understand their values and how they impact the community. This will help you connect your experience with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Experience Leader – Housing Services in Dundee
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for improving customer experiences shine through. We want to see how you can make a difference in the lives of tenants and service users, so share any relevant experiences that highlight your commitment to customer service.
Tailor Your Application: Make sure to customise your application to fit the Customer Experience Leader role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Highlight Leadership Skills: As a potential leader of our new Customer Services Team, it’s crucial to showcase your leadership abilities. Share examples of how you've successfully managed teams or projects in the past, and how you’ve motivated others to achieve their best.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon and keep your sentences straightforward. A clear application helps us understand your qualifications quickly, so don’t hesitate to be direct and to the point.
How to prepare for a job interview at Scottish Housing News
✨Know Your Stuff
Before the interview, dive deep into the organisation's mission and values. Understand their approach to customer service and how they engage with tenants. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or implemented service improvements. Be ready to discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability to manage the Customer Services Team effectively.
✨Emphasise Community Focus
Since this role is community-focused, think about how you can contribute to improving the lives of tenants and service users. Share any relevant experiences or initiatives you've been part of that highlight your commitment to community engagement and customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the Customer Services Team faces or how success is measured in this role. This shows your proactive attitude and genuine interest in making a positive impact.
