This role sits in the Operational Excellence Team within Tax Operations at Revenue Scotland, supporting the organisation’s commitment to delivering high-quality public services. The team’s purpose is to build capability, ensure consistency and enable colleagues to perform effectively in a complex and evolving operational and legislative landscape.
Tax Operations is made up of 6 teams, and you will predominantly be working with the Service Delivery Teams and the Continuous Improvement Team. You will required to collaborate and engage with a wide range of teams across Revenue Scotland.
You will lead the design and delivery of training solutions across Tax Operations. Your main objective is to strengthen capability, improve performance and ensure staff are equipped with the skills, knowledge and behaviours needed to deliver a high-quality, compliant service.
Training and Capability Manager employer: Scottish Government
The Scottish Government offers a dynamic and supportive work environment, where you can make a significant impact on customer service and safeguarding across Scotland. With a strong focus on employee development and innovation, you will have access to numerous growth opportunities while working alongside a dedicated team committed to excellence in public service. Join us in shaping a high-performing organisation that values collaboration and strives for transformative results.
