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- Tasks: Support the delivery of Scotland’s devolved taxes and provide excellent customer service.
- Company: Revenue Scotland, a supportive team focused on professional development.
- Benefits: Gain practical experience, achieve a recognised qualification, and receive ongoing support.
- Why this job: Kickstart your career with hands-on training and make a real difference in tax operations.
- Qualifications: No prior experience needed; just a willingness to learn and collaborate.
- Other info: Work towards an SVQ qualification with dedicated time and monthly assessor meetings.
The predicted salary is between 800 - 1400 £ per month.
Are you ready to take an exciting opportunity and support the delivery of Scotland’s devolved taxes? You have the opportunity to be part of delivering excellent customer service within Revenue Scotland’s Tax Operations team.
You will support operational colleagues with a variety of administrative tasks, helping to ensure the department’s key performance indicators and objectives are achieved when dealing with such queries.
Responsibilities- Collaborate with colleagues and stakeholders to make decisions on a variety of tasks, including issuing penalties, debt recovery, processing repayments and responding to mail queries.
- Answer telephone queries from taxpayers, providing them with the necessary guidance to fulfil their tax obligations.
This role is based within Tax Operations, which is formed of six teams.
Apprenticeship DetailsRevenue Scotland offers a great opportunity to develop your skills, gain practical experience and achieve a recognised qualification. We are currently inviting applications for Modern Apprenticeships within our Tax Operations Team, based in Edinburgh.
As a Modern Apprentice, you will be part of a supportive team and receive full training in all aspects of the role. You will also work closely with an assessor to gather evidence and prepare the materials needed for your qualification. Alongside on‑the‑job learning, you will receive ongoing support and development to help you succeed and progress your career with us.
During your first 12 months, you will work towards a relevant SVQ qualification. You’ll be supported by an internal assessor who will meet with you monthly, and you’ll be given dedicated time to complete all qualification requirements.
Tax Operations Administrator - Modern Apprenticeship employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tax Operations Administrator - Modern Apprenticeship
✨Tip Number 1
Get to know the company! Research Revenue Scotland and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tax operations and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Tax Operations team at Revenue Scotland.
We think you need these skills to ace Tax Operations Administrator - Modern Apprenticeship
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about supporting Scotland’s devolved taxes and delivering excellent customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities mentioned in the job description. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Tax Operations team.
How to prepare for a job interview at Scottish Government
✨Know Your Stuff
Make sure you understand the basics of Scotland’s devolved taxes and the role of Revenue Scotland. Brush up on key terms and concepts related to tax operations, as this will show your enthusiasm and readiness to dive into the role.
✨Show Off Your Team Spirit
Since collaboration is key in this role, be prepared to discuss examples of how you've worked effectively in a team. Think about times when you’ve helped resolve issues or supported colleagues, as this will highlight your ability to contribute positively to the Tax Operations team.
✨Practice Customer Service Scenarios
As you'll be answering queries from taxpayers, it’s essential to demonstrate your customer service skills. Prepare for potential scenarios where you might need to guide someone through their tax obligations, showcasing your communication skills and patience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the types of projects you might work on, or how success is measured within the team. This shows your genuine interest in the apprenticeship and helps you gauge if it's the right fit for you.
