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- Tasks: Lead and manage support services for tenants, ensuring high-quality service delivery.
- Company: Join Willowacre Trust, a charity focused on tackling social disadvantage in the community.
- Benefits: Enjoy a hybrid work model, 40 days holiday, and access to an Employee Support Service.
- Other info: We encourage applications from diverse backgrounds and offer interviews under the Disability Confident scheme.
- Why this job: Make a real impact in your community while working in a supportive and inclusive environment.
- Qualifications: Experience in managing teams and coordinating community activities is essential.
The predicted salary is between 40634 - 40634 £ per year.
Location: West of Scotland Housing Association, G40 3QH
Salary: £40,634 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
Support Services Officer
35 hours per week
Willowacre Trust Grade 8 £40,634 per annum
Glasgow based
As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trusts overarching aim is to tackle social and economic disadvantage and impact on tenancy sustainment within the communities served by WSHA. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.
Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and dependent on the role – the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme
Following a review of our Community Services we are looking for a new Support Services Officer. You will share our values and will use them to guide the way they work on a daily basis. You will be accountable to our Community Services Manager to manage and coordinate high-quality support services and promoting and developing initiatives for tenants and communities. This includes overseeing the Older Persons and the Handyperson Teams, project work, liaising with partner organisations, contributing to funding bids, promoting Willowacre Trust’s values, and supporting the delivery of the Willowacre Trust Business.
You should:
• Be able to lead and manage the Support Services Team, including Retirement Assistants and Handypersons, ensuring high standards of performance and service delivery
• Have experience of coordinating activities, events and group programmes which promote social connectedness, increased health and wellbeing and supports maximising independence for tenants and community groups
• Be able to support the development and delivery of community-based support services and projects to meet tenant and community needs.
• Have experience of ensuring services are compliant and delivered in line with relevant policies, procedures, and regulatory requirement.
Completed applications must be returned by Thursday 12th June @ 12 noon
Provisional interview date : Tue 24th & Wed 25th June 2025
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Support Services Officer - 424748 employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Services Officer - 424748
✨Tip Number 1
Familiarise yourself with the values of Willowacre Trust, as they are central to the role. During any interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, particularly around respect, inclusivity, and support.
✨Tip Number 2
Research the current community services offered by Willowacre Trust and think about how you can contribute to their development. Be prepared to discuss specific ideas or initiatives that could enhance tenant support and community engagement during your interview.
✨Tip Number 3
Network with current or former employees of West of Scotland Housing Association. They can provide valuable insights into the company culture and expectations for the Support Services Officer role, which can help you tailor your approach.
✨Tip Number 4
Prepare examples from your past experience that showcase your leadership and management skills, especially in coordinating teams and projects. Highlight any relevant achievements that demonstrate your ability to deliver high-quality support services.
We think you need these skills to ace Support Services Officer - 424748
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Support Services Officer position. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing teams, coordinating activities, and delivering community-based support services. Use specific examples to demonstrate your achievements and how they relate to the role.
Showcase Your Values: Willowacre Trust values respect, inclusivity, integrity, improvement, and support. Make sure to reflect these values in your application by providing examples of how you embody them in your work and interactions.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Scottish Government
✨Understand the Organisation's Values
Before your interview, take some time to familiarise yourself with the values of Willowacre Trust and West of Scotland Housing Association. Be prepared to discuss how your personal values align with theirs, particularly around respect, inclusivity, integrity, improvement, and support.
✨Showcase Your Leadership Skills
As a Support Services Officer, you'll be leading a team. Think of examples from your past experiences where you've successfully managed a team or project. Be ready to explain how you motivated your team and ensured high standards of service delivery.
✨Highlight Relevant Experience
Make sure to prepare specific examples of your experience in coordinating activities and events that promote social connectedness and wellbeing. Discuss any community-based projects you've been involved in and how they benefited the tenants or community groups.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the role, the team you'll be working with, and the initiatives Willowacre Trust is currently pursuing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.