At a Glance
- Tasks: Join a team to deliver high-quality service and manage archives.
- Company: National Records of Scotland, a supportive and collaborative workplace.
- Benefits: Full training provided, with opportunities for personal growth.
- Other info: Engaging projects and hands-on experience in archive management.
- Why this job: Make a difference in preserving history while working with a friendly team.
- Qualifications: Enthusiastic team player with a passion for service.
The predicted salary is between 23000 - 25000 £ per year.
This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Are you a friendly and enthusiastic person who enjoys working in a team to deliver a high standard of service? If so, the Preservation Assistant role could be a great career opportunity for you.
This post sits within the Collections Care Branch, part of the Customer Service, Operations & Archives Directorate within the National Records of Scotland (NRS). The role offers an opportunity to work in a collaborative, supportive team, which delivers a service to colleagues and external customers who access our archives for research or other purposes. This includes providing a van service to move archives between our own sites and, on occasion, to and from external sites.
The role also takes part in projects relating to archive management and care, as we continually improve the accessibility of our archives and the way we look after them.
You will learn to use our in-house systems for handling, managing and tracking archives, and you will carry out manual handling tasks on a daily basis, with some working at height. Full training will be provided for all aspects of the role.
Preservation Assistant - A3 employer: Scottish Government
The National Records of Scotland offers a unique opportunity for individuals seeking meaningful employment in a supportive and collaborative environment. As a Preservation Assistant, you will benefit from comprehensive training, a strong focus on team dynamics, and the chance to contribute to important projects that enhance archive accessibility. Working here not only allows you to engage with Scotland's rich history but also fosters personal and professional growth within a dedicated public service framework.
StudySmarter Expert Advice🤫
We think this is how you could land Preservation Assistant - A3
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Scottish Government.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Scottish Government.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Scottish Government that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Scottish Government, make sure they see your passion for helping others!
We think you need these skills to ace Preservation Assistant - A3
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Scottish Government, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Scottish Government. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Scottish Government.
How to prepare for a job interview at Scottish Government
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Scottish Government that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Scottish Government and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
