This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Operationally focused on organising and supporting internal processes, while maintaining a strong customer focus to deliver a high-quality service to both internal and external stakeholders. The role contributes to the effective and consistent delivery of statutory debt services across Scotland, engaging with customers through telephone and digital channels.
This role sits within the Delivery Branch of the Agency of the Accountant in Bankruptcy.
The primary focus of the Case Manager role is to support the delivery of statutory debt solutions across Scotland. This includes making well-informed decisions across a range of scenarios in line with relevant legislation and regulatory frameworks, as well as holding management responsibility for administrative staff and supporting their performance and development.
Responsibilities
Responsibilities
- Managing and progressing bankruptcy cases from application through to closure, ensuring robust case assessment, due diligence, compliance with Scottish insolvency legislation, and alignment with organisational priorities.
- Adjudicate a diverse portfolio of bankruptcy, Debt Arrangement Scheme (DAS), and Trust Deed applications, assessing eligibility, reviewing supporting evidence, and making informed decisions in accordance with legislation, policy, and operational guidance.
- Monitor and supervise the performance of private trustees acting in Protected Trust Deeds and bankruptcy cases, undertaking monitoring and compliance activities, reviewing case administration, and taking appropriate action to ensure statutory obligations, regulatory standards, and expected levels of service are maintained.
- Exercising sound judgement and decision-making to assess complex case information, apply legislative requirements, and deliver high-quality casework outcomes that support operational and statutory objectives.
- Delivering against performance targets while maintaining high standards of accuracy, efficiency and customer service for debtors, creditors, insolvency practitioners and other stakeholders.
- Taking ownership of case enquiries and issues, managing them effectively from receipt through to resolution in line with service standards, policies and statutory timescales.
- Developing and maintaining positive working relationships with internal colleagues and external stakeholders to support the effective administration of all debt products and the delivery of a trusted, professional service.
- Provide line management, coaching and support to A Band colleagues, overseeing performance, workload allocation, attendance and development to ensure the delivery of high-quality casework and achievement of operational targets.
Qualifications
Working pattern
This role is a permanent level transfer position.
How to Apply
Applications for this position will only be accepted from substantive B1 employees.
Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).
Selection Process
All candidates will be invited to an informal discussion with the Hiring Manager.
Informal discussion dates tbc.
Further Information
If you have specific questions about the role, please contact Mhairi.Newell@aib.gov.uk
Read our Candidate Guide for further information on our recruitment and application processes.
Casework - B1 in Kilwinning employer: Scottish Government
The Scottish Government offers a dynamic and supportive work environment, where you can make a significant impact on customer service and safeguarding across Scotland. With a strong focus on employee development and innovation, you will have access to numerous growth opportunities while working alongside a dedicated team committed to excellence in public service. Join us in shaping a high-performing organisation that values collaboration and strives for transformative results.
