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For Companies At a Glance
- Tasks: Lead transformational change in digital services and manage IT service design.
- Company: Join Social Security Scotland, a Disability Confident Employer.
- Benefits: Competitive salary, £5,000 DDaT pay supplement, and professional development opportunities.
- Why this job: Shape the future of IT services and make a real impact.
- Qualifications: In-depth expertise in ITIL Service Management and leadership experience.
- Other info: Dynamic role with excellent career growth in a supportive environment.
The predicted salary is between 57701 - 71924 £ per year.
Overview
Salary – £57,701 – £71,924 (plus a £5,000 Digital, Data and Technology (DDaT) pay supplement after a 3-month qualifying period)
Location – Dundee or Glasgow
Hours – 35 hours per week
Closing Date – Wednesday 1st October 2025 at 23:55
Reference – 2345
Employment Type – Permanent
Are you ready to lead transformational change in digital services? Do you have in-depth expertise in ITIL Service Management and IT Governance? Join us as our Lead IT Service Design Manager at Social Security Scotland, where you will play a key role in shaping and governing the future of our IT service portfolio.
As a leader in our service management branch and utilising the ITIL framework within the IT Service Design stage, you\\\’ll govern and manage IT services via the IT Service Catalogue and our IT Service Design documentation. You will ensure our service documentation and critical supporting information meets the highest standards to ensure availability, capacity and service continuity.
If you are an experienced line manager, leading in IT Governance and Design within an ITIL framework, and are committed to delivering value to customers, colleagues, and stakeholders, we want to hear from you!
As the IT Service Design Manager, you will be responsible for setting the vision and strategy within the ITIL framework stage of IT Service Design, ensuring that processes within this are owned and maturing.
You will lead on the following ITIL service management processes: IT Service Catalogue management, IT Service Design documentation, Availability management, Capacity management, Service Continuity, and Knowledge Management.
Main Duties
- Lead a team, ensuring adequate resources and capacity
- Represent the IT Service Management function at a senior level
- Act as an escalation point for internal and external stakeholders
DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Further Information
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot
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IT Service Design Manager employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design Manager
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT Service Design. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your experience with ITIL frameworks and service management processes. This will give you an edge and demonstrate your commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Service Design Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Design Manager role. Highlight your experience with ITIL frameworks and any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading transformational change in digital services. Share specific examples of how you've delivered value in previous roles, and let us know why you want to join our team.
Showcase Your IT Governance Expertise: Since this role focuses heavily on IT Governance, make sure to showcase your expertise in this area. Discuss your experience with service management processes like Availability and Capacity management, and how you've successfully implemented them in past positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Scottish Government
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Service Management knowledge. Be prepared to discuss how you've applied the ITIL framework in previous roles, especially in service design and governance. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
As a Lead IT Service Design Manager, you'll need to demonstrate your leadership capabilities. Think of examples where you've successfully led a team or managed resources effectively. Highlight your experience in managing stakeholders and how you've resolved conflicts or escalated issues.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to IT service design and management. Practice articulating your thought process clearly and logically. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand the Organisation's Vision
Research Social Security Scotland and their digital transformation goals. Be ready to discuss how your vision aligns with theirs and how you can contribute to shaping their IT service portfolio. This shows your genuine interest in the role and the organisation.
