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- Tasks: Lead data-driven projects and manage diverse teams to enhance social security services.
- Company: Join Social Security Scotland, a key player in digital innovation and public service.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on society by shaping data solutions for the public sector.
- Qualifications: Experience in service management and strong knowledge of data and agile delivery.
- Other info: Be part of a transformative IT programme with a £300m budget, fostering a positive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Service Manager with a passion for data and digital innovation? The Data Office at Social Security Scotland is seeking a proactive professional to lead the strategic use of data across the organisation and the wider public sector. If you excel in large-scale agile delivery, have strong data domain knowledge, and can manage diverse teams and contracts, this is an exciting opportunity to make a meaningful impact in shaping social security services through data-driven solutions.
As Service Manager, you will oversee a mixed delivery team comprising internal and contracted resources, responsible for delivering multi-year data pipeline capabilities. You will be accountable for the quality, performance, and outcomes of your service, providing clear end-to-end direction, prioritisation, risk management, and decision‑making aligned with departmental goals, policy requirements, and user needs. You will work closely with operational delivery leaders within the Digital, Data, and Technology (DDaT) community, driving continuous improvement, fostering innovation, and ensuring the delivery of cost-effective, high-quality services. Your strategic vision and expert leadership will support the organisation’s mission to maximise the strategic use of data and deliver tangible benefits to users and stakeholders alike.
A Service Manager is accountable for the quality, performance, benefits and outcomes of a service. They provide clear end-to-end direction, prioritisation, risk‑management and decision‑making for teams in line with department, policy and user outcomes.
In this role, you will:
- Define success and quality measures for a service, driving continuous improvement towards these measures.
- Inform and influence stakeholders, getting consensus that enables work to progress.
- Ensure the delivery of change that realises the outcomes and benefits of your service.
- All delivery is managed in a demonstrable, cost‑effective manner.
Social Security Scotland, an Executive Agency of the Scottish Government, is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over £300m, Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come. We aim to develop within Social Security Scotland, a positive and inclusive culture, which supports our people to flourish, by embedding a working environment where we all treat each other with dignity and respect and recognise each other’s contributions.
Service Manager - Data Provisioning in Glasgow employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Data Provisioning in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the data and digital innovation space. Attend industry events or webinars, and don’t be shy about introducing yourself to potential colleagues or leaders at Social Security Scotland.
✨Tip Number 2
Prepare for interviews by brushing up on your agile delivery skills and data domain knowledge. Think of examples from your past experiences that showcase your ability to manage diverse teams and deliver quality outcomes.
✨Tip Number 3
Show your passion for continuous improvement! Be ready to discuss how you've driven change in previous roles and how you can bring that same energy to the Service Manager position at Social Security Scotland.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making an impact in shaping social security services.
We think you need these skills to ace Service Manager - Data Provisioning in Glasgow
How to prepare for a job interview at Scottish Government
✨Know Your Data Inside Out
As a Service Manager, you'll need to demonstrate your strong data domain knowledge. Brush up on the latest trends in data provisioning and be ready to discuss how you've successfully implemented data-driven solutions in previous roles.
✨Showcase Your Agile Experience
Since large-scale agile delivery is key for this role, prepare examples of how you've led agile teams. Be specific about your contributions to project success and how you managed diverse teams and contracts to achieve results.
✨Prepare for Stakeholder Engagement
You'll need to inform and influence stakeholders effectively. Think of instances where you've gained consensus to move projects forward. Practice articulating your approach to stakeholder management and how you ensure alignment with departmental goals.
✨Emphasise Continuous Improvement
The role requires driving continuous improvement towards success and quality measures. Be ready to discuss how you've defined success metrics in past projects and the steps you took to enhance service delivery based on those metrics.
