Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance IT services using strong ITIL practices across multiple platforms.
- Company: Public sector organisation focused on innovative IT service management.
- Benefits: Annual DDAT pay supplement, potential for permanent position, and a supportive work environment.
- Why this job: Shape the future of IT services while making a real difference in the public sector.
- Qualifications: Strong experience in IT Governance and proactive problem-solving skills.
- Other info: Located in Dundee or Glasgow with opportunities for career growth.
The predicted salary is between 48000 - 72000 £ per year.
A public sector organization is seeking a Senior IT Service Manager to shape and enhance its IT service portfolio using strong ITIL practices. This role involves leading service management across multiple platforms, ensuring service availability, and applying the ITIL framework to IT service design.
Ideal candidates will have strong experience in IT Governance, proactive problem-solving skills, and the ability to influence stakeholders.
This position features an annual DDAT pay supplement after a qualifying period. Located in Dundee or Glasgow, the role offers a fixed-term appointment with potential for permanence.
Senior IT Service Manager - ITIL & Design Lead (DDaT Pay) in Glasgow employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager - ITIL & Design Lead (DDaT Pay) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in public sector IT. A friendly chat can open doors and give you insights that might just land you that Senior IT Service Manager role.
✨Tip Number 2
Showcase your ITIL expertise! When you get the chance to speak with potential employers, highlight your experience with ITIL practices and how you've successfully applied them in past roles. This will demonstrate your fit for shaping their IT service portfolio.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your problem-solving skills and think of examples where you've influenced stakeholders or improved service availability. Being ready with real-life scenarios will make you stand out during interviews.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team in Dundee or Glasgow!
We think you need these skills to ace Senior IT Service Manager - ITIL & Design Lead (DDaT Pay) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior IT Service Manager role. Highlight your ITIL expertise and any relevant projects you've led, as this will show us you're a great fit for shaping our IT service portfolio.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how your proactive problem-solving skills can benefit us. Don’t forget to mention your experience in influencing stakeholders!
Showcase Your Governance Experience: Since this role involves strong IT governance, be sure to include specific examples of how you've successfully managed IT services in the past. This will help us see your capability in leading service management across multiple platforms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process!
How to prepare for a job interview at Scottish Government
✨Know Your ITIL Inside Out
Make sure you’re well-versed in ITIL practices, as this role heavily relies on them. Brush up on the key principles and how they apply to service management, so you can confidently discuss your experience and how it aligns with the organisation's needs.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've tackled challenges in previous roles. Highlight your proactive approach to problem-solving and how it has positively impacted service delivery. This will demonstrate your capability to handle the demands of the position.
✨Understand Stakeholder Influence
Think about times when you’ve successfully influenced stakeholders or led teams. Be ready to share these experiences, focusing on your communication strategies and how you built relationships to achieve common goals.
✨Research the Organisation
Familiarise yourself with the public sector organisation’s mission and values. Understanding their IT service portfolio and current challenges will help you tailor your responses and show that you’re genuinely interested in contributing to their success.
