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- Tasks: Shape and enhance IT services using ITIL practices for Social Security Scotland.
- Company: Join a forward-thinking team at Social Security Scotland.
- Benefits: Competitive salary, £5,000 DDaT pay supplement, and professional development opportunities.
- Why this job: Make a real impact on IT service management and governance.
- Qualifications: Experience in IT Governance and strong commitment to customer value.
- Other info: Fixed term role with potential for permanent position and career growth.
The predicted salary is between 47730 - 57151 £ per year.
Join us as a Senior IT Service Manager (IT Service Design) at Social Security Scotland, where you will help shape and mature our IT service portfolio through strong ITIL (Information Technology Infrastructure Library) Service Management practices.
This is a Fixed Term Appointment opportunity for 47 months with the potential to be made permanent, however this cannot be guaranteed and will depend on the needs of the business.
You will apply the ITIL framework to govern and manage our services, ensuring the IT Service Catalogue, IT Service Design documentation and supporting artefacts are maintained to the highest standards to support robust availability, capacity, performance, and service continuity.
As part of expanding our service management maturity, you will also help embed and strengthen key ITIL 4 practices such as Monitoring and Event Management, ensuring services are designed to support proactive detection and improve operational insight.
If you are experienced in IT Governance and are committed to delivering value to customers, colleagues, and stakeholders, we want to hear from you!
This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period.
Senior IT Service Manager (IT Service Design) in Glasgow employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager (IT Service Design) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ITIL and service management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies that highlight your experience with IT service design and governance. This will give you an edge and demonstrate your expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Service Manager (IT Service Design) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Manager role. Highlight your experience with ITIL practices and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how you can contribute to our team. Keep it engaging and make it personal – we love to see your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or implemented ITIL practices in previous roles. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Scottish Government
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in service design and management. This will show that you understand the framework and can effectively implement it.
✨Showcase Your Service Management Experience
Prepare specific examples of how you've improved IT service delivery in past positions. Highlight any successful projects where you enhanced service availability or performance. This will demonstrate your capability to contribute to their IT service portfolio.
✨Understand Their Needs
Research Social Security Scotland and their current IT initiatives. Tailor your responses to show how your skills align with their goals, particularly in enhancing service management maturity and embedding ITIL 4 practices. This shows genuine interest and preparation.
✨Ask Insightful Questions
Prepare thoughtful questions about their IT service design processes and future challenges. This not only shows your enthusiasm for the role but also your strategic thinking. It’s a great way to engage with the interviewers and leave a lasting impression.
