Rail Correspondence Officer in Glasgow

This post is within the Transport Scotland Rail Directorate’s Business Support Unit, which supports and manages the business of the Directorate. The post is part of the Unit’s Correspondence Team, which carries out a wide range of work in support of teams within Rail Directorate, including the preparation of a high volume of Ministerial, Chief Executive and general correspondence responses, FMQ, briefings, Parliamentary Question responses and responding to Freedom of Information/Environmental Information Regulation and SPICe requests. The Correspondence team is integral to the success of the Rail Directorate and Transport Scotland meeting key corporate targets.

The Rail Correspondence Team comprises 4xB2 Rail Correspondence Officers (including these posts), who report to the B3 Rail Correspondence Manager. The role requires good organisational and time management skills as well as excellent interpersonal, verbal and written communication skills, which will enable the successful candidates to build strong positive relationships within the Directorate, across the Agency and with our delivery partners. These posts do not carry any line management responsibilities.

Responsibilities

• Preparing high quality responses to rail related correspondence including Ministerial responses, Chief Executive responses and general correspondence responses, FMQs, Parliamentary Questions and responding to Freedom of Information/Environmental Information Regulation, formal complaints and SPICe requests.
• Preparation and submission of briefings in advance of official and Ministerial meetings and liaising with wider Directorate and Agency colleagues to ensure the appropriate information is provided/included.
• Liaising with both internal and external stakeholders to ensure both the accuracy of responses and timely completion.
• Along with correspondence team colleagues, ensure that the files and record systems in place for the rail correspondence function are kept up to date as cases are progressed.
• You will be required to ensure the above tasks are carried out to a high standard, managed and handled in line with corporate targets; making sure there is consistency of approach and joined up working across the different parts of the Rail Directorate and wider Agency.
• Participating in the monitoring of the Rail Correspondence mailbox, when required, as part of a team rota.
• Deputising for Correspondence Team Manager during their absence and when required.
• Working closely with all areas within the Directorate to build and maintain an up to date knowledge of emerging issues and building political awareness.

Success Profile

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

Technical / Professional Skills

• Connections and communication with stakeholders.
• Experience of preparing written work, presenting information in a succinct manner according to the needs of its intended audience and awareness of its possible further application.
• Although experience of written work is required, full training, specifically tailored to requirements of these roles will be provided to successful applicants.

Apply online, providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 26 January 2026, however this may be subject to change.

About us

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits.

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. The team is based between Edinburgh and Glasgow and you will require to be office based twice per week. Please note that in addition to that, you will be expected to attend our Glasgow office once every 4 weeks for the BSU team meeting and a staff development day (currently every 3 months).

Location

This post is based in Glasgow, 177 Bothwell Street, G2 7ER. You are required to be office based twice per week, pro rata.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.

Apply Before: 11th January 2026 (23:59) - This role is open to internal candidates, OGD and Common Citizenship organisations only.