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- Tasks: Prepare high-quality responses to rail-related correspondence and liaise with stakeholders.
- Company: Join Transport Scotland, the national transport agency dedicated to sustainable transport solutions.
- Benefits: Flexible working options, supportive environment, and opportunities for professional development.
- Why this job: Make a real impact in public service while developing your communication and organisational skills.
- Qualifications: Strong written communication skills and ability to connect with diverse stakeholders.
- Other info: Dynamic team environment with excellent career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
This post is within the Transport Scotland Rail Directorate’s Business Support Unit, which supports and manages the business of the Directorate. The post is part of the Unit’s Correspondence Team, which carries out a wide range of work in support of teams within Rail Directorate, including the preparation of a high volume of Ministerial, Chief Executive and general correspondence responses, FMQ, briefings, Parliamentary Question responses and responding to Freedom of Information/Environmental Information Regulation and SPICe requests. The Correspondence team is integral to the success of the Rail Directorate and Transport Scotland meeting key corporate targets.
The Rail Correspondence Team comprises 4xB2 Rail Correspondence Officers (including these posts), who report to the B3 Rail Correspondence Manager. The role requires good organisational and time management skills as well as excellent interpersonal, verbal and written communication skills, which will enable the successful candidates to build strong positive relationships within the Directorate, across the Agency and with our delivery partners. These posts do not carry any line management responsibilities.
Responsibilities
- Preparing high quality responses to rail related correspondence including Ministerial responses, Chief Executive responses and general correspondence responses, FMQs, Parliamentary Questions and responding to Freedom of Information/Environmental Information Regulation, formal complaints and SPICe requests.
- Preparation and submission of briefings in advance of official and Ministerial meetings and liaising with wider Directorate and Agency colleagues to ensure the appropriate information is provided/included.
- Liaising with both internal and external stakeholders to ensure both the accuracy of responses and timely completion.
- Along with correspondence team colleagues, ensure that the files and record systems in place for the rail correspondence function are kept up to date as cases are progressed.
- You will be required to ensure the above tasks are carried out to a high standard, managed and handled in line with corporate targets; making sure there is consistency of approach and joined up working across the different parts of the Rail Directorate and wider Agency.
- Participating in the monitoring of the Rail Correspondence mailbox, when required, as part of a team rota.
- Deputising for Correspondence Team Manager during their absence and when required.
- Working closely with all areas within the Directorate to build and maintain an up to date knowledge of emerging issues and building political awareness.
Success Profile
Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.
Technical / Professional Skills
- Connections and communication with stakeholders.
- Experience of preparing written work, presenting information in a succinct manner according to the needs of its intended audience and awareness of its possible further application.
- Although experience of written work is required, full training, specifically tailored to requirements of these roles will be provided to successful applicants.
Apply online, providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 26 January 2026, however this may be subject to change.
About us
Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of around £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland. We offer a supportive and inclusive working environment along with a wide range of employee benefits.
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. The team is based between Edinburgh and Glasgow and you will require to be office based twice per week. Please note that in addition to that, you will be expected to attend our Glasgow office once every 4 weeks for the BSU team meeting and a staff development day (currently every 3 months).
Location
This post is based in Glasgow, 177 Bothwell Street, G2 7ER. You are required to be office based twice per week, pro rata.
Security checks
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.
Apply Before: 11th January 2026 (23:59) - This role is open to internal candidates, OGD and Common Citizenship organisations only.
Rail Correspondence Officer in Glasgow employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rail Correspondence Officer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Transport Scotland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to correspondence and stakeholder management. We recommend role-playing with a friend to get comfortable with your answers and to showcase your communication skills.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you can handle the high volume of correspondence expected in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Transport Scotland.
We think you need these skills to ace Rail Correspondence Officer in Glasgow
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure your supporting statement is tailored to the job description. Highlight your relevant skills and experiences that match the success profile. We want to see how you can contribute to our team!
Be Clear and Concise: When preparing your written application, clarity is key! Use straightforward language and keep your points concise. Remember, we’re looking for someone who can present information succinctly.
Showcase Your Communication Skills: Since this role involves a lot of correspondence, demonstrate your excellent written communication skills in your application. Use examples that show how you've effectively communicated with stakeholders in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at Scottish Government
✨Know Your Stuff
Before the interview, make sure you understand the role of a Rail Correspondence Officer. Familiarise yourself with the types of correspondence you'll be handling, like Ministerial responses and Freedom of Information requests. This will help you speak confidently about how your skills align with the job.
✨Showcase Your Writing Skills
Since this role involves a lot of written communication, prepare examples of your previous writing work. Bring along samples that demonstrate your ability to present information clearly and succinctly. This will show the interviewers that you can handle the demands of the position.
✨Build Rapport
Interpersonal skills are key for this role, so practice building rapport during the interview. Be friendly, listen actively, and engage with your interviewers. This will not only make you memorable but also demonstrate your ability to connect with stakeholders.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Ask about team dynamics or how success is measured in the Correspondence Team.
