Performance Manager in Glasgow

Are you ready to lead with purpose and make a real difference to safeguarding in Scotland? As a Performance Manager at Disclosure Scotland, you will play a pivotal role within the National Barring Service - an essential function of this executive agency of the Scottish Government. Our work underpins safer, fairer recruitment practices by providing criminal record checks, managing the Protection of Vulnerable Groups (PVG) Scheme, and making critical decisions on behalf of Scottish Ministers about who should be barred from working with vulnerable groups.

At the heart of Scotland’s safeguarding system, the National Barring Service is responsible for identifying individuals who may pose a risk and ensuring appropriate action is taken to protect vulnerable people. This role offers a unique opportunity to contribute directly to that mission and help maintain public trust in vital safeguarding processes. As part of a collaborative and high-performing performance management team, you will oversee the delivery of operational casework across administrative teams. You will ensure that processes run efficiently, outputs meet quality standards, and key performance indicators are consistently achieved.

Your work will support compliance with statutory requirements set out in the Protection of Vulnerable Groups (Scotland) Act 2007 and the Disclosure Scotland Act 2020, ensuring that decisions are timely, accurate, and robust. This is an opportunity to combine leadership, operational oversight, and public service impact - helping to ensure that Scotland remains a safe place for its most vulnerable communities.

• Provide leadership and management oversight to two B1 line managers, supporting them to effectively manage a team of approximately 15 Assistant Caseworkers, developing capability, resilience, confidence, and a positive, inclusive team culture.
• Oversee performance across defined areas of responsibility, ensuring delivery against KPIs, quality standards, and all statutory and policy requirements.
• Work in close partnership with the B3 Operations Manager and Heads of Service to deliver accurate and timely operational insight, supporting effective reporting, prioritisation, and allocation of resources across the wider Barring Service.
• Ensure operational processes are applied consistently and correctly, contributing to robust safeguarding outcomes for vulnerable groups across Scotland.
• Analyse and utilise management information to identify emerging risks, performance issues, and opportunities to improve service delivery.
• Champion continuous improvement, supporting the refinement of processes and the implementation of more efficient and effective ways of working.
• Communicate clearly and consistently with teams and operational delivery colleagues to ensure priorities, changes, and expectations are understood and embedded.
• Build effective working relationships with partner teams and key stakeholders, representing the team and sharing relevant updates and best practice.
• Promote and maintain a supportive and inclusive working environment where staff feel valued, engaged, and empowered to perform at their best.

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

• Operational leadership and management: Designs and establishes team processes, practices and routines that support effective and inclusive team working and service delivery (including for virtual teams).
• Sets clear priorities, role expectations and accountabilities for team members in relation to service standards and targets (including Service Level Agreements).
• Adaptability to change: Supports team to see change positively and to continuously improve the team’s capability, performance and service delivery.
• Sources and analyses a range of evidence, insights and data to identify areas for improvement activity, and sets measurable service improvement plans.
• Explores options to apply technology and digital processes to improve service accessibility and delivery for customers.
• Data and insight: Able to source, validate and analyse a range of relevant information and data (using data tools like Excel) and then present it to inform decision making.
• Uses data to regularly evaluate delivery performance (e.g. dashboards) and to highlight trends or risks which could impact service delivery or stakeholders.
• Ensures team handles data securely and manages data security in line with all legal and organisational requirements.

• Managing a quality service - Level 3
• Seeing the bigger picture - Level 3
• Making effective decisions - Level 3

Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 27 July 2026 however this may be subject to change. Apply before 23:59 on 5 July 2026. This post is open to internal candidates and Common Citizenship Organisations only (external candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy).

As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

Disclosure Scotland (DS) is an Executive Agency of the Scottish Government, operating on behalf of the Scottish Ministers, to perform an important safeguarding role for the people of Scotland. The work of DS directly supports the Scottish Government’s National Outcomes for Children and Young People, Economy, Fair Work and Business, Communities and Human Rights.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role with a minimum of 2 days per week in our office.

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.