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- Tasks: Oversee public-facing IT applications and ensure top-notch service quality.
- Company: Government agency dedicated to improving public services through technology.
- Benefits: Stable job with competitive salary and opportunities for professional growth.
- Why this job: Make a difference in public service while enhancing your IT management skills.
- Qualifications: Experience in IT service management and strong analytical skills required.
- Other info: Collaborative environment focused on continuous improvement and user satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A government agency is seeking a Live Services Operations Manager to oversee the operation of public-facing IT applications. You will maintain service quality, manage technical support, and drive continuous improvement. The role involves coordinating with delivery partners and ensuring smooth operations to meet user needs effectively.
The ideal candidate has experience in IT service management and strong analytical and communication skills within the technology landscape.
Live Services Operations Lead — ITSM & Service Desk in Glasgow employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Services Operations Lead — ITSM & Service Desk in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their IT applications and think about how your experience in IT service management can help improve their operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role involves coordinating with delivery partners, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, it shows you’re genuinely interested in joining our team and makes it easier for us to find your application.
We think you need these skills to ace Live Services Operations Lead — ITSM & Service Desk in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management and any relevant technical support roles. We want to see how your skills align with the needs of the Live Services Operations Manager position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about overseeing public-facing IT applications and how you can drive continuous improvement. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey complex information clearly in your application. We love seeing examples of how you've effectively coordinated with partners or managed teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Scottish Government
✨Know Your ITSM Inside Out
Make sure you brush up on your IT service management knowledge. Understand the key principles and frameworks, like ITIL, that govern service delivery. Be ready to discuss how you've applied these in past roles, as this will show your expertise and readiness for the position.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive improvements in service quality. Think about specific metrics you've tracked and how you've responded to them. This will demonstrate your ability to analyse situations and implement effective solutions.
✨Communication is Key
Since you'll be coordinating with delivery partners, practice articulating your thoughts clearly. Prepare to discuss how you've managed stakeholder expectations and communicated technical information to non-technical audiences. This will highlight your strong communication skills.
✨Emphasise Continuous Improvement
Be ready to talk about initiatives you've led or contributed to that focused on continuous improvement. Whether it's streamlining processes or enhancing user experience, showcasing your proactive approach will resonate well with the interviewers.
