At a Glance
- Tasks: Lead process improvements to enhance efficiency and user experience across operations.
- Company: Join a dynamic team focused on public service reform and continuous improvement.
- Benefits: Permanent position with opportunities for professional growth and collaboration.
- Other info: Engage in a fast-paced environment with a focus on training and capability development.
- Why this job: Make a real impact by driving operational excellence and innovation.
- Qualifications: Must be a current C1 grade employee with leadership and process improvement experience.
The predicted salary is between 40000 - 50000 £ per year.
This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
The Head of Process Improvement is a key leadership role within the Operational Delivery team, driving process improvements that enhance efficiency, consistency, and user experience across operational processes including all tasks involved in end-to-end processing. Leading operational colleagues in improving the delivery of services. Engaging with service users and providing insight through effective data collection. These roles are often fast paced, challenging and varied.
They will be responsible for developing and implementing a Continuous Improvement (CI) Plan, including tying in with governance structures, ensuring benefits are tracked and recorded, and ensuring compliance with data protection obligations. Specifically, the Record of Processing Activities (ROPA) as outlined by the Information Commissioner’s Office.
A core part of the role involves overseeing and developing the training team to ensure it is well-positioned to support operational delivery across the organisation, while fostering a culture of continuous learning and capability building. The postholder will also be responsible for driving improvements that align with Disclosure Scotland’s strategic priorities, including the public service reform and the Five-Year Scheme.
ResponsibilitiesThe postholder reports directly to the Director of Operations, they will directly manage 1x B3 (Change Manager) and 1x B2 (Training Team Manager) overseeing a team of 3. Collaboration is central to this role. The postholder will work closely with the Head of Operations and Compliance, the Head of Customer Service and the Head of the National Barring Service to ensure strategic and operational alignment. They will also partner with Digital and Operations teams to identify and implement digital solutions and automation opportunities, ensuring operational processes are future-ready, efficient, and customer-focused.
Operational Improvement- Lead process reviews to improve efficiency, consistency, and user experience across operational delivery.
- Resolve issues affecting service performance and customer satisfaction.
- Support strategic initiatives including the 5-Year Scheme, Service Improvement and Data Strategy.
- Collaborate with Digital and Operations teams to implement improved processes, automation and digital solutions.
- Partner with Digital and Operations teams to explore automation and digital enhancements.
- Develop and lead a Continuous Improvement (CI) Plan.
- Provide operational data to facilitate internal discussions to identify recommendations for future improvement priorities.
- Set up governance to manage CI Champions, activities and ensure accountability.
- Monitor and report on benefits from improvement initiatives.
- Ensure compliance with data protection, including ROPA requirements.
- Prepare analysis of the outcomes from reviews drawing out themes, messages and conclusions.
- Work towards moving to process reviews across the organisation.
- Support effective engagement with a range of stakeholders, developing agendas and notes, analysing evidence to support discussion and presenting findings from continuous improvement work.
- Manage and develop the training team to support operational delivery.
- Promote continuous learning and skills development.
- Align training with operational and strategic needs.
- Collaborate closely with other Heads of Departments to ensure alignment across improvement, strategies and delivery.
- Champion a culture of improvement and innovation.
- Build team resilience and support succession planning.
- Contribute to the delivery of organisational strategy as part of the Heads of Department team.
This role is a permanent level transfer position.
Applications for this position will only be accepted from substantive C1 grade employees. Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words). Vacancies close at 23:59pm on Tuesday 16 June.
All applicants will be invited to an informal discussion. There will be no formal testing or assessment. Discussions are expected to be scheduled for w/c tbc.
If you have specific questions about the role, please contact Taylor.gunn@disclosurescotland.gov.scot. Read our Candidate Guide for further information on our recruitment and application processes.
Head of Process Improvement - C1 in Glasgow employer: Scottish Government
As a leading organisation in operational delivery, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to drive meaningful change. Our commitment to continuous improvement not only enhances service delivery but also provides ample opportunities for professional growth and development, particularly in the vibrant setting of Disclosure Scotland. Join us to be part of a team that values your insights and contributions while supporting your career aspirations in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Process Improvement - C1 in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for the Head of Process Improvement role. You never know who might have the inside scoop or can put in a good word for you.
✨Tip Number 2
Prepare for that informal discussion! Brush up on your knowledge about process improvement and be ready to share your ideas on how you can drive efficiency and user experience. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t forget to showcase your leadership skills! Think of examples where you've successfully led teams or projects. This role is all about collaboration, so highlight your ability to work with others to achieve common goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to make an impact.
We think you need these skills to ace Head of Process Improvement - C1 in Glasgow
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who will be reading your application. Tailor your language and examples to resonate with the values and goals of the Operational Delivery team at StudySmarter.
Be Concise and Relevant:You've got a 500-word limit, so make every word count! Focus on your most relevant skills and experiences that align with the Head of Process Improvement role. Keep it clear and to the point.
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use specific examples to demonstrate how you've driven process improvements or led teams in the past. This will help us see the impact you can bring to our team.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Scottish Government
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Process Improvement. Familiarise yourself with key concepts like Continuous Improvement (CI) Plans and data protection compliance. This will help you speak confidently about how you can drive efficiency and enhance user experience.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team through process improvements or training initiatives. Highlight how you foster collaboration and a culture of continuous learning.
✨Engage with Data
Since the role requires effective data collection and analysis, come ready to discuss how you've used data to inform decisions in past roles. Be prepared to share examples of how you've tracked benefits from improvement initiatives and how you would approach this in the new position.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the organisation's current challenges in operational delivery and how they envision the role contributing to their strategic priorities. This shows your genuine interest and helps you assess if it's the right fit for you.
