At a Glance
- Tasks: Lead process improvements to enhance public protection services across Scotland.
- Company: Join Disclosure Scotland, a vital agency safeguarding communities and supporting national priorities.
- Benefits: Flexible working options, competitive salary, and opportunities for professional development.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in safeguarding vulnerable groups while driving continuous improvement.
- Qualifications: Proven experience in operational leadership and process improvement.
The predicted salary is between 55000 - 65000 £ per year.
Take on a key role at the heart of safeguarding Scotland and help protect those who need it most. Join Disclosure Scotland, an Executive Agency of the Scottish Government working on behalf of Scottish Ministers, where you’ll be part of a trusted team delivering essential public protection services. Our mission is to safeguard people and support national priorities including Children and Young People, Fair Work, Communities, Human Rights and the wider economy. You will play a crucial role in improving the Protecting Vulnerable Groups (PVG) Scheme and processing of disclosure applications, ensuring we are handling sensitive information with care and integrity. The objective of this role is to ensure safe, confident recruitment decisions across Scotland while upholding public trust and driving continuous improvement in a high-impact service.
Responsibilities:
- Lead process reviews to improve efficiency, consistency, and user experience.
- Resolve issues impacting service performance and customer satisfaction.
- Partner with Digital and Operations teams to implement automation and improved processes.
- Develop and lead the Continuous Improvement (CI) Plan.
- Use operational data and insight to identify and prioritise improvement opportunities.
- Establish governance frameworks to manage CI activity, champions, and accountability.
- Monitor, evaluate, and report on the impact and benefits of improvement initiatives.
- Analyse review outcomes to identify trends, insights, and recommendations.
- Engage stakeholders effectively, facilitating discussions and presenting findings.
- Align operational training with business needs and strategic priorities.
- Collaborate with Heads of Department to ensure alignment of improvement activity and delivery.
- Champion a culture of continuous improvement and innovation.
Qualifications:
- Operational leadership and management – Practitioner Level
- Data and insight – Practitioner Level
Experience:
- A proven track record of leading process improvement initiatives that deliver measurable benefits to service quality and efficiency.
- Experience resolving operational issues that impact performance and customer satisfaction.
Behaviours:
- Communicating and influencing – Level 4
- Making effective decisions – Level 4
How to apply:
Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications will be withdrawn and internal candidates may be subject to disciplinary action.
Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK. If invited for further assessment, this will consist of an interview and presentation. Assessments are scheduled for w/c 3 August 2026 however this may be subject to change. Apply before 23:59 on 19 July 2026.
This post is open to internal candidates and Common Citizenship Organisations only (external candidates and staff from UK Other Government Departments are not eligible to apply for this vacancy).
Recruitment Principles:
As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.
About us:
Disclosure Scotland is an Executive Agency of the Scottish Government, operating on behalf of Scottish Ministers to deliver a vital safeguarding role for the people of Scotland. Our work directly supports the Scottish Government’s National Outcomes for Children and Young People, Economy, Fair Work and Business, Communities, and Human Rights. We provide two core services, managing and delivering the Protecting Vulnerable Groups (PVG) Scheme and processing disclosure applications to enable safer recruitment decisions.
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. From October 2025, Disclosure Scotland will require staff in hybrid-compatible roles to work in-person 2 days of the week, either in an office or other agreed work location.
Security checks:
Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
Equality statement:
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Head of Process Improvement in Glasgow employer: Scottish Government
The Scottish Government offers a dynamic and supportive work environment, where you can make a significant impact on customer service and safeguarding across Scotland. With a strong focus on employee development and innovation, you will have access to numerous growth opportunities while working alongside a dedicated team committed to excellence in public service. Join us in shaping a high-performing organisation that values collaboration and strives for transformative results.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Process Improvement in Glasgow
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Scottish Government, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Scottish Government and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Head of Process Improvement in Glasgow
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Scottish Government and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Scottish Government
✨Get to Know Public Sector Values
Before your interview with Scottish Government, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Scottish Government.
