Join us at a pivotal moment as we continue to build and evolve the digital services that support people across Scotland. As a Lead Platform Manager within our Digital Services branch, you will play a central role in shaping, delivering and continuously improving the technology platforms that underpin critical public services.
Our Digital Services branch is responsible for the live running, development and maintenance of a diverse portfolio of applications and Cloud/SaaS technology stacks. These power both client-facing services and essential corporate operations. Working collaboratively with our Digital Delivery Programme, third-party suppliers and specialist teams such as Architecture, we ensure that new technical solutions are seamlessly transitioned into a highly resilient, secure and continuously improving operational environment.
Our technology is organised into platforms aligned to key business domains, including Benefit Processing, Client Digital Channels, Telephony, Financial Processing and more. Managed as products and delivered through a “Platform as a Service” model, these platforms are fundamental to how we provide reliable, high-quality digital services.
Reporting to the Platform Delivery Manager, you will lead one or more of these platforms. Drawing on your technical expertise and product management experience, you will ensure the successful operation, optimisation and ongoing evolution of complex, business-critical systems—helping to deliver secure, scaleable and user-focused services that make a meaningful difference to the people of Scotland.
Responsibilities
Responsibilities
- Manage platform suppliers, working closely with Commercial and Vendor Management to ensure robust support contracts are in place and agreed service levels are consistently met.
- Own platform financials, including budget management, cost optimisation, and leading or supporting procurement activity in collaboration with Commercial and Procurement teams.
- Lead the end-to-end platform lifecycle, selecting appropriate tools and approaches, managing risks, and establishing sustainable, high-quality support models.
- Coach and lead teams in Agile and Lean practices, embedding a culture of continuous improvement, innovation and outcome-focused delivery.
- Act as a product and technology advocate, using market insight and knowledge of the wider digital landscape to drive adoption, integration, and value realisation aligned to user needs and business cases.
- Champion operational excellence and best practice, improving efficiency, managing major incidents as an escalation point, and working collaboratively across Government Digital and Data to deliver resilient, user-centred services.
Qualifications
Success Profiles
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.
For this post, the following Success Profile elements will be assessed:
Experience
- Experience evaluating and applying the most effective ways of working to deliver platform outcomes, including adopting innovative approaches and continuously improving delivery methods.
- Strong understanding of risk management across the product lifecycle, including identifying, recording and tracking risks, and operating within established governance frameworks.
- Recognised expertise in problem solving and operational support, acting as a Subject Matter Expert for live issues, working closely with operational teams, and coaching others while keeping pace with evolving technology and market trends.
Behaviours
- Leadership - (Level 4)
You can find out more about Success Profiles Behaviours here.
Technical / Professional Skills
This role is aligned to Lead Product Manager within the Government Digital and Data Profession.
These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage. Please review the following to understand the skill expectations: Government Digital and Data Profession Capability Framework.
How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Success Profiles above.
Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
Should a large number of applications be received, an initial sift may be conducted using the CV and supporting statement against the first Experience criteria. Candidates who pass the initial sift will have their applications fully assessed.
There may be a telephone interview prior to the final interview stage.
Successful candidates will be invited to an interview which will assess the Experience and Behaviours, and a Technical Assessment comprising a 10 minute presentation based on a short scenario which will assess the Technical Skills. Full details of the interview and assessment process will be shared with shortlisted candidates once the sift has been completed.
We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift - w/c 6th July
Interview - w/c 20th July
Location - In Person in either Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at Recruitment@socialsecurity.gov.scot.
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government.
Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot
Apply before 23:55 pm on 6th July 2026
Contact Name - Resourcing Team
Contact Email - Recruitment@socialsecurity.gov.scot
