At a Glance
- Tasks: Lead teams to deliver innovative digital services and enhance client experiences.
- Company: Join Social Security Scotland, a forward-thinking agency committed to making a difference.
- Benefits: Flexible working options, supportive environment, and diverse career opportunities.
- Other info: Opportunity for growth in a dynamic, inclusive workplace.
- Why this job: Be part of a team that drives change and improves lives through technology.
- Qualifications: Experience in Agile practices and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Social Security Scotland are seeking a Delivery Manager to sit within the End to End Delivery Team. The End to End Delivery Space is a relatively new area and the unit aims to foster a digitally enabled and client centric ecosystem that drives innovation, enhances collaboration, delivers sustainable business value and a seamless, compliant and client-focused service by operationalising policy and legislation effectively, ensuring successful implementation through strong partnerships with Corporate, Scottish Government Policy and other delivery partners.
The End to End Client Journey ensures the prioritisation, coordination and execution of complex digital products and services across Change and Digital Delivery for Client Journey Service Areas (Verticals) and Benefit Service (Horizontals). It aligns service roadmaps, manages dependencies, balancing costs with delivery efficiencies and business value. The Delivery Manager is a key part of this team as we look to move forward on this journey and ultimately supports the wider areas to ensure the prioritisation, coordination and execution of complex digital products and services across Change and Digital Delivery for Client Journey Service Areas (Verticals) and Benefit Service (Horizontals). A Delivery Manager is accountable for the performance of the team.
At this role level, you will:
- Build and maintain teams, ensuring they are motivated, collaborating and working well.
- Identify obstacles and help the team to overcome them.
- Focus the team on what is most important to the delivery of products and services.
- Encourage and facilitate continuous improvement of the delivery team.
- Coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques.
The complexity or breadth of products or teams will vary in this role, depending on the context.
Responsibilities
- Demonstrate and compare effective delivery methods, adapting approaches to context and evaluating outcomes.
- Foster a culture of experimentation, resilience and continuous improvement.
- Support teams to define, manage and visualise outcomes effectively using data to inform planning.
- Act as a liaison between contracted suppliers, internal teams and senior stakeholders, interpreting both technical and business needs.
- Manage stakeholder relationships, expectations and communications, facilitating discussions across diverse and senior audiences.
- Understand government processes, delivery environments and third-party involvement, applying this knowledge to prioritisation and decision-making.
- Recognise and manage transitions across the product lifecycle, ensuring adherence to service standards throughout delivery phases.
- Facilitate smooth delivery flow, managing pace and momentum while addressing risks, issues and dependencies proactively.
- Challenge complex or inefficient organisational processes, coaching teams and the wider organisation in inspection, adaptation and implementation of improved practices.
- Provide delivery assurance by removing blockers, managing dependencies and maintaining confidence in outcomes.
- Build, structure and motivate high-performing teams, creating inclusive and effective working environments.
- Identify, address and resolve team challenges, supporting optimal team composition based on context and need.
Qualifications
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. For this post, the following Success Profile elements will be assessed:
- Demonstrates practitioner-level expertise in Agile and Lean practices, including selecting and comparing delivery approaches, fostering experimentation and resilience, and adapting methods to suit context.
- Applies a blended approach where appropriate, measuring and evaluating outcomes, and supporting teams to manage and visualise progress effectively.
- Demonstrates practitioner-level expertise in communicating across technical and non-technical stakeholders, interpreting diverse needs, managing expectations, and handling both proactive and reactive communication.
- Facilitates challenging discussions within teams and with senior stakeholders.
- Demonstrates practitioner-level expertise in planning, including understanding the delivery environment, prioritising effectively, using data to inform decisions, managing dependencies, removing blockers, and ensuring confidence in delivery outcomes.
Behaviours
Leadership - (Level 3)
This role is aligned to Delivery Manager within the Government Digital and Data Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will not be assessed at application stage.
How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Success Profiles above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
An initial sift may be completed using the CV and Supporting Statement against the first Experience criteria. Candidates who pass the initial sift will have their applications fully assessed. There may be a telephone interview prior to the final interview stage. Successful candidates will be invited to an interview which will assess the Experience and Behaviours, and a technical assessment comprising a 10 minute presentation which will assess the Technical Skills.
Full details of the interview and assessment process will be shared with shortlisted candidates once the sift has been completed. We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
- Sift - w/c 15th June
- Interview – w/c 29th June
Location
In Person in either Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.
We offer a supportive and inclusive working environment along with a wide range of employee benefits.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.
If you have specific questions about the role you are applying for, please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team.
Apply before 9th June 2026 at 23:55
B3 Delivery Manager in Glasgow employer: Scottish Government
Social Security Scotland is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With flexible working options and a commitment to diversity, employees are empowered to thrive in their roles while contributing to meaningful public service. Located in vibrant cities like Glasgow and Dundee, the agency fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land B3 Delivery Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at Social Security Scotland. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to delivery management. Think about how you can showcase your Agile and Lean expertise, and don’t forget to have examples ready that demonstrate your problem-solving skills.
✨Tip Number 3
Show your passion for client-centric services! During interviews, share your thoughts on how to enhance collaboration and drive innovation in delivery processes. This will resonate well with the team’s goals.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our culture there.
We think you need these skills to ace B3 Delivery Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Delivery Manager role. Highlight your experience with Agile and Lean practices, and don’t forget to showcase your ability to manage teams and deliver complex digital products.
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to provide specific examples of how you meet the Success Profiles. Keep it concise, but make sure it reflects your personality and passion for the role.
Be Honest About Your Experience:While AI tools can help, remember to keep your application genuine. Share your own experiences and insights, as authenticity goes a long way in making a strong impression.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at Scottish Government
✨Know Your Agile and Lean Practices
Make sure you brush up on your Agile and Lean methodologies. Be ready to discuss how you've applied these practices in past roles, especially in managing teams and delivering projects. Highlight specific examples where you adapted your approach to suit different contexts.
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Prepare to share examples of how you've managed expectations and facilitated discussions, especially in challenging situations.
✨Data-Driven Decision Making
Familiarise yourself with using data to inform planning and decision-making. Be prepared to discuss how you've visualised outcomes and managed dependencies in previous projects. Show that you can balance costs with delivery efficiencies effectively.
✨Showcase Your Leadership Skills
As a Delivery Manager, your ability to build and motivate high-performing teams is crucial. Think of instances where you've coached team members or resolved challenges. Emphasise your experience in creating inclusive environments and fostering a culture of continuous improvement.
