At a Glance
- Tasks: Support Senior Leaders in managing schedules, communications, and administrative tasks.
- Company: Join Social Security Scotland, a vital agency helping communities across Scotland.
- Benefits: Flexible working options, supportive environment, and career development opportunities.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity.
- Why this job: Make a real difference by supporting essential services for those in need.
- Qualifications: Strong communication skills and experience in team support are essential.
The predicted salary is between 23000 - 26000 £ per year.
Client Services Delivery is the main operational delivery division within Social Security Scotland. Our teams deliver a wide range of benefits and services to those most in need across Scotland. This includes people on low incomes, disabled people, carers, young people entering the workplace and helping people heat their homes. The Business Support Team delivers high quality support to the divisional Senior Management Team and operational support to the wider division.
The successful candidate will be part of the business support team within Client Services Delivery. As a Business Support Officer, you will play a critical role in supporting Senior Leaders including Deputy Directors, Heads of Client Services and Head of Operations across the division. This is a high profile, varied and fast paced role suitable for a confident individual who can be adaptable, flexible, enthusiastic and able to work independently to deadlines and cope with challenging and numerous demands.
This role requires excellent communication skills and an understanding of Microsoft packages to manage your varied workload.
ResponsibilitiesSupporting Senior Leaders in delivery of their work through the strategic management of:
- Diary: scheduling and organising meetings, appointments, and events. Coordinating with relevant parties within and out with the division and Agency to ensure availability and travel arrangements.
- Mailbox: managing, prioritising and responding to enquiries & ad-hoc tasks promptly, maintaining professionalism and confidentiality.
- Prioritising tasks and deadlines, ensuring the most efficient use of time.
- Completing administrative tasks and providing secretariat support for meetings. Gathering information for briefings, correspondence, engagements, and ensuring accurate maintenance of records.
- Confidently communicating and interacting with Senior Leaders and wider stakeholders.
- Maintain utmost confidentiality regarding sensitive information and privileged communication.
Success Profiles We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. For this post, the following Success Profile elements will be assessed:
- Experience: Proven experience of working in a team that supports the diverse needs of multiple stakeholders to achieve wider strategic objectives.
- Behaviours: Communicating and Influencing - (Level 2), Managing a Quality Service - (Level 2), Delivering at Pace - (Level 2).
Apply online, providing a CV and Supporting Statement (no more than 1000 words), demonstrating how you meet the skills, experience, and behaviours outlined above. Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified, applications will be withdrawn and internal candidates may be subject to disciplinary action.
We aim to provide feedback on request. However, if we receive a large number of applications, it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information SessionWe will be holding a candidate information session for this role on Thursday 18th June from 12:00 – 13:00 where we will be talking about:
- The Business Support Officer role and team
- About Social Security Scotland
- Our recruitment process
- Q&A with the hiring manager
Expected Timeline (subject to change): Sifting – week commencing 29th June 2026, Interviewing – week commencing 13th July 2026.
Reserve ListIn the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.
About UsSocial Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.
Working PatternOur standard hours are 35 hours per week, and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in one of our Social Security Scotland offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be 220 High Street, Glasgow for this position.
Equality StatementSocial Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post.
Further InformationThis role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland, or the broader Scottish Government. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance.
If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.
Apply before 23:55 on Thursday 25th June 2026.
Contact Name: Resourcing Team
Contact E-Mail: recruitment@socialsecurity.gov.scot
B1 - Business Support Officer - Glasgow - Social Security Scotland employer: Scottish Government
Social Security Scotland is an excellent employer, offering a supportive and inclusive work environment in the heart of Glasgow. With a commitment to employee growth and a diverse workforce, we provide flexible working options and a range of benefits that enhance work-life balance. Join us to make a meaningful impact while developing your career in a dynamic and rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land B1 - Business Support Officer - Glasgow - Social Security Scotland
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Scottish Government, are looking for. Plus, it shows your genuine interest in the sector!
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We think you need these skills to ace B1 - Business Support Officer - Glasgow - Social Security Scotland
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Scottish Government and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Scottish Government
✨Get to Know Public Sector Values
Before your interview with Scottish Government, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Scottish Government.
