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- Tasks: Lead a team to deliver exceptional service and support key workers' pensions.
- Company: Scottish Public Pensions Agency, part of the Scottish Government.
- Benefits: Flexible working, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of key workers while developing your leadership skills.
- Qualifications: Strong communication skills and experience in team management.
The predicted salary is between 40000 - 50000 £ per year.
Are you a highly customer-focused individual, able to deliver exceptional service to internal and external stakeholders through clear communication, accuracy and effective resolution of service requests? The Scottish Public Pensions Agency is an Agency of the Scottish Government. Our principal role is to administer the pensions for employees in the National Health Service, Teachers’, Police and Fire‑fighters’ pension schemes in Scotland.
As part of the Operational Service Delivery team, you will be working closely with colleagues to help pay our key workers' retirement pensions accurately and on time. You will be responsible for your own business area, supporting your Operations Manager to deliver against set demands of our fast-paced Operational Delivery environment. You will be expected to actively collaborate through co‑operation and communication with the wider Agency Management team. You will be expected to lead by example in the development of colleague behaviours that result in organisational and culture change whilst acting as a positive role model.
Responsibilities:
- Deliver individual monthly conversations, in-year and end-year reviews, with line manager responsibilities.
- Ensure all colleagues have an Individual Learning Plan.
- Support change, applying change management training/principles to deliver change effectively and empathetically.
- Resolve enquiries and complaints, managing the resolution from start to end while following and meeting service standards.
- Develop and maintain good working relationships with both internal and external stakeholders.
- React quickly and professionally to situations, some of which may be unexpected.
- Deliver an inclusive approach to flexible working, recognising different work patterns and individual personal circumstances.
- Foster continuous professional development and improve overall team performance.
- Attend the office for any face-to-face events, including but not limited to monthly conversations, team meetings, training, collaboration and support time.
Team Manager in Galashiels employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Galashiels
✨Tip Number 1
Network like a pro! Reach out to current employees at the Scottish Public Pensions Agency on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams and resolved conflicts. This will demonstrate your ability to lead by example, just like the job requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at the Scottish Public Pensions Agency.
We think you need these skills to ace Team Manager in Galashiels
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you've delivered exceptional service in the past, so share specific examples that demonstrate your ability to communicate clearly and resolve issues effectively.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the job listing to show us you understand what we're looking for in a Team Manager.
Highlight Your Leadership Skills: As a Team Manager, you'll need to lead by example. In your application, tell us about your experience in developing colleague behaviours and fostering a positive team culture. We want to know how you've supported change and improved team performance!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Scottish Government
✨Know Your Stakeholders
Before the interview, research the Scottish Public Pensions Agency and understand who their key stakeholders are. Be ready to discuss how you would build relationships with both internal and external parties, as this is crucial for a Team Manager role.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in fast-paced environments. Highlight your ability to foster a positive culture and support colleagues' development, as this aligns with the agency's focus on organisational change.
✨Demonstrate Change Management Skills
Be ready to talk about your experience with change management. Share specific instances where you've successfully implemented changes and how you ensured that your team adapted effectively, showing empathy and understanding throughout the process.
✨Prepare for Scenario Questions
Anticipate questions about handling unexpected situations or resolving complaints. Think of examples where you've reacted quickly and professionally, and be prepared to explain your thought process and the outcomes of those situations.