This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
The Scottish Public Pensions Agency (SPPA) administers pensions for Scottish Teachers, Police, Firefighters' and National Health Service employees on behalf of the Scottish Government.
We're responsible for protecting the financial futures of over half a million people , that’s around 1 in 10 people in Scotland.
If you’re looking for meaningful work, a supportive environment and a career with purpose, you’ll find it at the SPPA.
Our office is based in Tweedbank in the Scottish Borders, the train station is a short two minute walk away and offers regular services to and from Edinburgh Waverley, making it a convenient and well connected location for commuters.
The surrounding area offers access to green space, walking routes and a strong sense of local community, supporting wellbeing both in and outside of work.
Our modern office building is designed to support flexible and collaborative working, with spaces for teamwork, quiet focus and hybrid working. Colleagues benefit from a comfortable, welcoming environment that reflects our commitment to wellbeing and inclusion.
The Operational Support Team are responsible for delivering high-quality system support to our users across all areas of SPPA, covering NHS, Teachers, Police & Fire Schemes.
The Team has recently moved to Operational Service Delivery and will be taking on additional responsibility for other Operational Systems such as Liberty and Engage. We are continuing to develop a close working relationship with our SPPA Continuous Improvement and Business Transformation colleagues, and an important part of our role is to build and maintain relationships with our Pensions Administration provider Heywood in respect of Altair.
In the Operational Support Technician role, you will act as the first point of contact for the majority of Operational Service Delivery system enquiries. The team works in a fast-paced environment where we manage queries from team colleagues and incidents that need investigation and resolution. You will provide technical support and guidance to users across SPPA. This role ensures that the services are managed efficiently and professionally, with a strong focus on customer service, system reliability, and issue resolution.
A key aspect of this role involves maintaining a strong, collaborative relationship with our system providers. You will act as a liaison for any reported support cases, helping to ensure timely resolution of issues and continuous service improvement.
Operational Support Technician - B1 in Galashiels employer: Scottish Government
The Scottish Government offers a dynamic and supportive work environment, where you can make a significant impact on customer service and safeguarding across Scotland. With a strong focus on employee development and innovation, you will have access to numerous growth opportunities while working alongside a dedicated team committed to excellence in public service. Join us in shaping a high-performing organisation that values collaboration and strives for transformative results.
