At a Glance
- Tasks: Solve IT problems, support users, and ensure excellent service delivery.
- Company: Join a dynamic team at the National Records of Scotland.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Other info: Be part of a collaborative environment with a focus on innovation.
- Why this job: Make a real difference in IT services while enhancing user experiences.
- Qualifications: Experience in IT support and a passion for problem-solving.
The predicted salary is between 41000 - 45000 £ per year.
This role is open to internal candidates and
Common citizenship organisations only.
Do you thrive on solving IT problems, supporting users and delivering excellent customer service? If the answers is yes, then this exciting opportunity could be for you.
Our IT Services business area provides technology for the services National Records of Scotland (NRS) delivers to our customers, including Architecture & Business Analysis, Project and Programme Delivery, Service Management, Cyber Security, Infrastructure Engineering & Support, Data Engineering & Support, Application Engineering & Support and Testing services.
You will, as End User Computing Engineer work within the IT Service Management team, who are responsible for ensuring service availability, performance and process maturity across our IT Services, specifically SLA Management, Change, Problem, Incident and Asset Management, as well as request fulfilment and hybrid working support.
Responsibilities
- Maintain secure configurations and accurate information for IT assets across one or more significant areas, including verifying asset locations and status, implementing change requests, and applying change control procedures under supervision.
- Support the improvement and optimisation of development processes by demonstrating awareness of process efficiency, contributing to specific improvement activities, and identifying obvious deficiencies.
- Identify, log and allocate incidents to the appropriate channel, gathering all required information and taking ownership of issues until transferred, mitigated or resolved.
- Investigate problems affecting systems, processes and services, understanding whether issues are strategic, tactical or operational, and contribute to the implementation of remedies and preventative measures.
- Take inputs from multiple sources to establish coherent frameworks, demonstrate awareness of ITIL lifecycle and capability elements, and collate data from repositories to produce basic reports.
- Assist with technical support activities, carrying out agreed routine maintenance and administration tasks while maintaining awareness and a high-level understanding of relevant subject matter.
- Correctly execute test scripts under supervision, understanding the purpose of testing, its role within delivery, and how testing activities are performed.
- Identify and engage with users and stakeholders to gather evidence of user needs, define appropriate user research approaches, and use quantitative and qualitative data to translate user needs into outcomes.
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End User Computing Engineer employer: Scottish Government
The Scottish Government offers a dynamic and supportive work environment, where you can make a significant impact on customer service and safeguarding across Scotland. With a strong focus on employee development and innovation, you will have access to numerous growth opportunities while working alongside a dedicated team committed to excellence in public service. Join us in shaping a high-performing organisation that values collaboration and strives for transformative results.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scottish Government values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scottish Government might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scottish Government!
✨Direct Apply to Scottish Government
Let's not forget to apply directly through the Scottish Government website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Computing Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scottish Government.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scottish Government. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scottish Government
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
