Support Engineer Microsoft 365 Operations in Edinburgh

We’re looking for a talented and motivated individual to join our Microsoft 365 Operations team. This is an opportunity to work at the heart of a large-scale enterprise environment, supporting thousands of users and enabling the effective adoption of modern tools and technologies across the organisation. The M365 Operations Branch sits within the Information & Technology Services (iTECS) Division and is responsible for the day-to-day running, optimisation and continual improvement of the SCOTS Connect Microsoft 365 platform.

You will play a key role in ensuring the platform remains secure, resilient and high-performing, while supporting users to maximise the value of Microsoft 365 services, including:

• Microsoft Teams
• OneDrive for Business
• Azure / Entra ID
• Microsoft 365 (Office 365 services)
• Power Platform (Power Apps, Power Automate, Power BI)

This is a varied and hands-on role where no two days are the same - spanning operational support, service improvement, user guidance, and the introduction of new applications and capabilities. The M365 Operations Branch is part of the Information & Technology Services (iTECS) Division. The branch is responsible for managing and maintaining the ScotsConnect M365 environment, including the Microsoft Power Platform environment. This includes overseeing user access and permissions, ensuring data security and compliance, and managing subscriptions, capacity and licenses. The team also monitors system performance, handles troubleshooting, and implements updates to maintain a secure and efficient environment.

You’ll also support the management and continual development of the Power Platform environment within the SG by providing guidance and best practices to users.

Responsibilities include:

• Support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software, and open source packages and solutions.
• Support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
• Explain information security and the security controls available to protect solutions and services.
• Explain the most important principles of modern development standards and how they apply to your work.
• Show an awareness of problem resolution processes.
• Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical, or operational).
• Assist as part of a team in the design of components of larger systems.
• Describe challenges of designing, building, and testing interfaces between systems.

Technical / Professional Skills required for this role include:

• Experience performing basic maintenance and support tasks, such as configuration changes or troubleshooting.
• Familiarity with monitoring tools and techniques for infrastructure performance.
• Strong communication and organisational skills, with the ability to work effectively within a team.
• Understanding of basic security principles and their application in infrastructure management.

Behaviours assessed include Making Effective Decisions - Level 2.

How to apply: Apply online, providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the four Experience criteria listed in the Success Profile above. Candidates will have their applications assessed against all Experience criteria. If a large number of applications are received an initial sift will be conducted on the Lead Criteria highlighted above. Candidates who pass the initial sift will have their applications fully assessed.

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

We are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.