This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Are you looking for a dynamic and rewarding role, where your work will directly impact students' ability to access the financial support they need to pursue their studies?
As a Support Officer within SAAS Operations, you will be part of our Contact Centre Team. Our mission is to deliver efficient and effective financial support services, ensuring students receive the assistance they need.
In this diverse and challenging role, you will handle a variety of activities, including direct student support via our Telephony and Webchat service. You will also support wider SAAS Operations by assessing and managing student applications for financial support. Our main objective is to deliver high-quality customer service while managing priorities and meeting seasonal demands in a fast-paced environment.
Responsibilities
- Respond to queries from internal and external stakeholders including students, college/university staff regarding student funding in higher education via telephone, webchat or email.
- Assess funding applications to establish students’ eligibility and entitlement to financial support in accordance with our regulations and instructions.
- Respond to change in priorities and be flexible to take on additional ad hoc duties as required.
- Deliver against service levels and provide excellent customer service.
Qualifications
Working pattern
This role is a permanent level transfer position.
How to Apply
Applications for this position will only be accepted from substantive A3 employees.
Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).
Selection Process
All candidates will be invited to an informal discussion with the Hiring Manager.
Informal discussion dates tbc.
Further Information
If you have specific questions about the role, please contact keith.wishart2@gov.scot
Read our Candidate Guide for further information on our recruitment and application processes.
