Digital Operations Manager - C1 in Edinburgh

This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.

Information & Technology Services (iTECS) is a Division within Scottish Government and part of the Digital Directorate. It is headed by the Chief Information Officer and has responsibility for:

• Delivering corporate ICT and information services for Scottish Government;
• Delivering shared ICT services (SCOTS Connect) to paying customers across the central government community in Scotland – shared services customers now make up around 50% of the 22,000-user base;
• Protecting Scottish Government’s information and ICT assets;
• Contributing to the delivery of Digital Public Services by ensuring that our people and businesses are making the most of the digital opportunity, and that ICT public services are customer-centric, collaborative, integrated, efficient, and continuously improving by making best use of digital technology.

iTECS provides IT support services for over 100 applications used by the Scottish Government and its Agencies on the SCOTS network. The range of applications supported includes critical corporate applications such as Oracle E-Business Suite (SEAS and EHR), Electronic Records and Document Management (ERDM), Time & Attendance system, and Ministerial Correspondence Systems.

As Digital Operations Manager, you are responsible for major aspects of application support for corporate and public-facing systems, making recommendations for the improvement of support operations and economies, wherever and whenever possible. This includes reviewing support costs, managing contracts, leading change programmes, co-ordinating the branch’s projects, and setting the strategy for overall budgetary control of services.

Key Responsibilities

• Manage configuration management for the organisation, ensuring value for the business and adherence to organisation policies.
• Ensure that changes to assets are recorded and controlled appropriately.
• Absorb large amounts of conflicting information and use it to produce solutions.
• Lead and develop a team of experts to deliver service improvements.
• Help to evaluate and establish requirements for the implementation of changes by setting policy and standards.
• Take accountability for issues that occur and be proactive in searching for potential problems.
• Achieve excellent user outcomes.
• Have a strategic overview of services in your domain, and a clear understanding of how they will help to meet business priorities.
• Determine strategic vision and direction.
• Positively influence important senior stakeholders.
• Lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
• Show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.
• Demonstrate experience in meeting the needs of users across a variety of channels.
• Lead a team ensuring adequate resources and capacity and represent the IT service management function at a senior level and act as an escalation point for business stakeholders.

Qualifications Requirements

• Technical (DDaT):
• Asset and Configuration Management - Expert
• Continual Service Improvement - Practitioner
• Ownership & Initiative - Practitioner
• Relationship Management - Expert
• Service Reporting - Practitioner
• Strategic Thinking - Expert
• Technical Understanding - Practitioner

Experience

A demonstrable knowledge of methods and techniques for risk management, business impact analysis, countermeasures and contingency arrangements relating to the serious disruption of IT services.

Working pattern

This role is a permanent level transfer position.

How to Apply

Applications for this position will only be accepted from substantive C1 grade employees. Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words). Vacancies close at 23:59pm on Thursday 23 July. If you have questions about your application please contact Martin Brien (Martin.Brien@gov.scot).

Selection Process

All applicants will be invited to an informal discussion with the hiring manager. There will be no formal testing or assessment. Discussions are expected to be scheduled for w/c TBC.

Apply before: Thursday 23 July (23:59)