At a Glance
- Tasks: Support and maintain core IT services for the citizens of Scotland.
- Company: National Records of Scotland, dedicated to public service.
- Benefits: Permanent position with opportunities for skill development and career growth.
- Other info: Engage in an informal discussion with the hiring manager during the selection process.
- Why this job: Join a team making a real difference in public service through technology.
- Qualifications: Must be a current Priority Mover with relevant skills.
The predicted salary is between 30000 - 40000 £ per year.
This opportunity is only open to applicants who are currently 'Priority Movers'. Applications from individuals not currently on the Priority Mover list will be rejected and not considered.
Do you wish to develop your technical and customer facing skills and play a key role supporting services that serve the citizens of Scotland? As the Associate Infrastructure Operations Engineer within the National Records of Scotland (NRS) you will work within our IT Service Management and First Line support team who are responsible for administering, supporting, and maintaining our core on-premises and cloud services. You will support, manage, and maintain the core technical infrastructure that underpins production services. As a trainee, you will work in an established team and support infrastructure operations engineers in their daily work, under their direction.
Responsibilities- Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
- Assist in IT technical support activities and carry out agreed or routine maintenance tasks.
- Show an awareness of problem resolution processes.
- Pass problems on to your team.
- Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical or operational).
- Contribute to the implementation of remedies and preventative measures.
- Show an awareness or understanding of user experience analysis and its principles.
- Explain the purpose of user stories and the focus on user needs.
- On site support across the NRS offices in Edinburgh (Thomas Thomson House, General Register House, New Register House and West Register House).
This role is a permanent level transfer position.
How to ApplyApplications for this position will only be accepted from substantive B1 employees. Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words). Vacancy closes at 11:59pm on Friday the 24th July.
Selection ProcessAll applications will be invited to an informal discussion with the hiring manager. Informal discussions are to be confirmed.
Security checksThis vacancy will also require all candidates to obtain National Security Vetting (NSV) at Security Check (SC) clearance level. This type of check normally includes meeting a minimum UK residency period, which for SC level is 5 years. Further information about NSV checks can be found on the UK Government website - National security vetting: clearance levels - GOV.UK.
Further InformationIf you have specific questions about the role, please contact Evan.Cairns@nrscotland.gov.uk. Read our Candidate Guide for further information on our recruitment and application processes.
Associate Infrastructure Operations Engineer - B1 in Edinburgh employer: Scottish Government
The Scottish Government offers a dynamic and supportive work environment, where you can make a significant impact on customer service and safeguarding across Scotland. With a strong focus on employee development and innovation, you will have access to numerous growth opportunities while working alongside a dedicated team committed to excellence in public service. Join us in shaping a high-performing organisation that values collaboration and strives for transformative results.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Infrastructure Operations Engineer - B1 in Edinburgh
✨Get Involved in IT Communities
Join local IT meetups or online communities geared towards consulting. Being part of these networking circles can help you learn about upcoming trainee roles at companies like Scottish Government and gain insider tips from current consultants.
✨Leverage University Career Services
If you’re still in school, tap into your university's career centre. They often have exclusive links to internships and trainee programs. Many firms, including Scottish Government, collaborate with universities to find fresh talent.
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Create a portfolio that showcases your technical skills or consulting projects. Even if you haven’t had formal work experience, personal projects or coursework can make you stand out when applying for a trainee position at Scottish Government.
✨Apply Early and Often
Trainee positions can be highly competitive, so keep an eye on different platforms, including our website, for openings at Scottish Government. Don’t hesitate to apply for multiple roles; it’s all about getting your foot in the door!
We think you need these skills to ace Associate Infrastructure Operations Engineer - B1 in Edinburgh
Some tips for your application 🫡
Show Off Your Tech Savvy:In IT consulting, demonstrating a solid understanding of tech trends and tools is super important. Make sure your CV highlights relevant coursework, any tech-related projects, or even certifications you might have — they could really set you apart. Don't forget to include your proficiency in software or programming languages that are commonly used in the industry!
Tailor That Cover Letter!:For a trainee role, your cover letter is your chance to show your enthusiasm and eagerness to learn. Mention what draws you to Scottish Government specifically and how the role will help you grow in the field of IT consulting. Keep it personal and reflect your passion for tech and consulting!
Highlight Team Projects:IT consulting isn't just about technical skills; it's a lot about teamwork too! If you've worked on group projects at university or during internships, make sure to mention them. Describe your role, what tools you used, and any outcomes — this will show you can collaborate effectively on tech solutions.
Prepare Your Portfolio:Although you might not have a ton of experience yet, don’t shy away from showcasing what you’ve worked on. If you’ve done any relevant projects, whether for coursework or personal interests, compile them into a digital portfolio. Include links in your application so we can easily check out your work — it’ll give us a glimpse of your potential!
How to prepare for a job interview at Scottish Government
✨Nail Your Technical Knowledge
In IT consulting, you'll want to demonstrate a solid grasp of both technical concepts and consultancy methods. Be prepared to tackle some technical questions on software, networking, or project management tools relevant to the position. Brush up on popular frameworks and methodologies like Agile and ITIL — these are often the bread and butter of conversations in this field.
✨Show Your Problem-Solving Skills
Consulting is all about finding solutions for clients, so expect situational questions that test your analytical thinking. Think of past experiences, even if it’s from university projects or group work, where you solved a technical challenge or improved a process. Show how you approach problems methodically—it’s all about showcasing your thought process.
✨Sizzle Your Motivation
As a trainee in IT consulting, the main thing they're looking for is your potential and willingness to learn. Be ready to explain why this role excites you, and how it aligns with your career aspirations. Talk about your passion for technology and how you see yourself growing in the company. They want to invest in someone who’s enthusiastic and eager to take on challenges.
✨Master Your Portfolio Presentation
Even for a trainee role, having a portfolio or examples of relevant work can set you apart. Whether it’s projects from your coursework or personal tech initiatives, be ready to discuss these and how they've equipped you with valuable IT consulting skills. If you’ve completed any team projects, explaining your specific contributions can paint a clear picture of your collaborative approach.
