Associate Infrastructure Operations Engineer in Edinburgh

Do you wish to develop your technical and customer facing skills and play a key role supporting services that serve the citizens of Scotland? As the Associate Infrastructure Operations Engineer within the National Records of Scotland (NRS), you will work within our IT Service Management and First Line support team who are responsible for administering, supporting, and maintaining our core on-premises and cloud services.

You will support, manage, and maintain the core technical infrastructure that underpins production services. As a trainee, you will work in an established team and support infrastructure operations engineers in their daily work, under their direction.

Responsibilities

• Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Assist in IT technical support activities and carry out agreed or routine maintenance tasks.
• Show an awareness of problem resolution processes.
• Pass problems on to your team.
• Investigate problems in systems, processes, and services, with an understanding of the level of a problem (for example, strategic, tactical or operational).
• Contribute to the implementation of remedies and preventative measures.
• Show an awareness or understanding of user experience analysis and its principles.
• Explain the purpose of user stories and the focus on user needs.

Success profile

Success profiles are specific to each job, and they include the mix of behaviours, experience and technical criteria (if applicable) that candidates will be assessed on.

Technical / Professional Skills:

• Incident management – Level: Awareness
• Ownership and initiative – Level: Awareness
• Problem management – Level: Awareness
• User focus – Level: Awareness

Experience

• Working within a specialised IT service delivery role, with knowledge of Windows operating system environments including AD, or networking technologies.
• The ability to work with limited supervision once any necessary training has been provided, displaying good judgement, strong planning and organisational skills.
• Evidence of clearly explaining issues and requirements, so that they are understood by both technical and non-technical staff and stakeholders.
• Experience of working with a diverse group of stakeholders to deliver solutions that meet their outcomes.
• The ability to apply technical knowledge and skills to monitor, identify, investigate, analyse, document and resolve requests in a timely fashion.
• A broad understanding of Information Systems, and or networking technologies with relevant experience and training.
• A demonstrable understanding or awareness of best practices around backups and/or disaster recovery, including when to take or restore a backup.

How to apply

Apply online, providing a CV and Supporting Statement (of no more than 750 words) providing evidence of how you meet the Experience listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role.

Vacancies close at 11:59pm on the date displayed in the table, unless otherwise stated on the job advert. We will test your experience as part of the sift process, and if successful, you will be invited to an assessment and interview where we will test these again, along with the technical skills listed above. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

This role is open to internal candidates and Common citizenship organisations only.

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.