At a Glance
- Tasks: Manage and support applications that impact lives in Scotland.
- Company: Join the National Records of Scotland's innovative IT/Digital team.
- Benefits: Permanent position with opportunities for growth and skill development.
- Other info: Engage in a collaborative environment with a focus on efficiency and user needs.
- Why this job: Make a real difference while enhancing your digital skills.
- Qualifications: Experience in application management and a passion for technology.
The predicted salary is between 23615 - 25674 £ per year.
Would you like the opportunity to grow and develop your digital skills in a role that covers managing the operation, maintenance, support and testing of services that impact on the lives of the people of Scotland? If the answer to the above is yes, then this exciting opportunity could be for you!
National Records of Scotland (NRS) IT/Digital directorate provides technology for the services NRS delivers to our customers, including Architecture & Business Analysis, Project and Programme Delivery, Service Management, Cyber Security, Infrastructure Engineering & Support, Data and Digital Engineering & Support. This role sits within the digital and data engineering team, which is comprised of software engineers, data engineers, a data analyst, a test engineer, and an application operations engineer.
The main purpose of the role is to manage the day-to-day operations of a suite of applications, including deploying releases, carrying out maintenance activities, supporting the resolution of technical problems, and liaising with end-users of services as required.
An application operations engineer maintains services and is responsible for conducting user and security administration. At this role level, you will monitor applications, provide technical support, maintain middleware, and liaise with colleagues across other digital functions to ensure secure operations of services.
Responsibilities- The post holder will be responsible for managing a suite of applications.
- They will gain specialist knowledge of the applications that they support, and an understanding of the platforms and environments that support these.
- Maintain secure configurations and accurate information, control IT assets, and verify asset location and status.
- Manage service components to meet business needs and performance targets, ensuring effective operation.
- Implement and control changes through formal procedures based on requests for change.
- Improve process efficiency by supporting development activities, optimising processes, and identifying deficiencies.
- Identify, log, and manage incidents, gathering key information and ensuring ownership until resolution or reassignment.
- Investigate system, process, and service issues at strategic, tactical, or operational levels; contribute to fixes and preventative measures.
- Support technical operations by establishing effective frameworks, performing routine maintenance, and demonstrating subject awareness.
- Execute and understand testing processes, while engaging stakeholders to gather user needs and using data to translate insights into outcomes.
This role is a permanent level transfer position.
How to ApplyApplications for this position will only be accepted from substantive B1 employees. Please submit a statement outlining your suitability for the role, relevant skills and experience, and what you would bring to the team (maximum 500 words).
Selection ProcessAll candidates will be invited to an informal discussion with the Hiring Manager. Informal discussion dates tbc. Please be advised this vacancy is open only to Priority Movers.
Further InformationIf you have specific questions about the role, please contact Ross.Greig@nrscotland.gov.uk. Read our Candidate Guide for further information on our recruitment and application processes.
Application Operations Engineer - B1 in Edinburgh employer: Scottish Government
At the National Records of Scotland, we pride ourselves on being an excellent employer that fosters a collaborative and inclusive work culture. As an Application Operations Engineer, you will have the opportunity to enhance your digital skills while contributing to vital services that impact the lives of people across Scotland. We offer a supportive environment with ample opportunities for professional growth, ensuring that our employees are equipped to thrive in their roles and make a meaningful difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Application Operations Engineer - B1 in Edinburgh
✨Tip Number 1
Get to know the company! Research the National Records of Scotland and their digital services. Understanding their mission and values will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the team and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for that informal chat! Think about how your skills align with the responsibilities of the Application Operations Engineer role. Be ready to discuss your experience with application management and problem-solving in a way that highlights your fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the NRS team and ready to contribute to their important work.
We think you need these skills to ace Application Operations Engineer - B1 in Edinburgh
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to know who you are beyond your skills and experience. Share your passion for technology and how it aligns with the role of Application Operations Engineer.
Tailor Your Statement:Make sure to customise your statement to highlight your relevant skills and experiences that match the job description. We’re looking for specific examples of how you've managed applications or resolved technical issues in the past.
Keep It Concise:With a maximum of 500 words, every sentence counts! Be clear and to the point while ensuring you cover all the key aspects of your suitability for the role. We appreciate brevity and clarity in your application.
Check Your Details:Before hitting submit, double-check your application for any typos or errors. A polished application shows attention to detail, which is crucial for an Application Operations Engineer. And remember, apply through our website for the best chance!
How to prepare for a job interview at Scottish Government
✨Know Your Applications
Before the interview, make sure you have a solid understanding of the applications you'll be managing. Familiarise yourself with their functionalities and any recent updates or issues. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved technical problems in the past. Think about incidents you've logged and managed, and how you contributed to fixes. This will highlight your ability to handle challenges effectively, which is crucial for an Application Operations Engineer.
✨Engage with Stakeholders
Since this role involves liaising with end-users and other digital functions, be ready to talk about your experience in gathering user needs and translating insights into outcomes. Show that you can communicate effectively and work collaboratively with different teams.
✨Show Your Commitment to Security
Security is a key aspect of this role, so be sure to express your understanding of maintaining secure configurations and IT asset management. Discuss any relevant experiences where you've implemented security measures or improved processes to ensure safe operations.
