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- Tasks: Lead and enhance IT services using strong ITIL practices across multiple platforms.
- Company: Public sector organisation focused on innovative IT service management.
- Benefits: Annual DDAT pay supplement, potential for permanent position, and a supportive work environment.
- Why this job: Shape the future of IT services and make a real difference in the public sector.
- Qualifications: Strong experience in IT Governance and proactive problem-solving skills.
- Other info: Located in Dundee or Glasgow with opportunities for career growth.
The predicted salary is between 48000 - 72000 £ per year.
A public sector organization is seeking a Senior IT Service Manager to shape and enhance its IT service portfolio using strong ITIL practices. This role involves leading service management across multiple platforms, ensuring service availability, and applying the ITIL framework to IT service design.
Ideal candidates will have strong experience in IT Governance, proactive problem-solving skills, and the ability to influence stakeholders. This position features an annual DDAT pay supplement after a qualifying period. Located in Dundee or Glasgow, the role offers a fixed-term appointment with potential for permanence.
Senior IT Service Manager - ITIL & Design Lead (DDaT Pay) in Dundee employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager - ITIL & Design Lead (DDaT Pay) in Dundee
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in public sector IT. A friendly chat can open doors and give you insights that might just land you that Senior IT Service Manager role.
✨Tip Number 2
Show off your ITIL skills! When you get the chance to speak with potential employers, highlight your experience with IT service design and governance. Use real examples to demonstrate how you've enhanced service portfolios in the past.
✨Tip Number 3
Prepare for those interviews! Research the organisation's current IT services and think about how you can improve them using your ITIL knowledge. Being able to discuss specific strategies will show you're the right fit for the job.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and experience directly to the hiring team. Plus, it shows you're serious about joining us in shaping the future of IT services.
We think you need these skills to ace Senior IT Service Manager - ITIL & Design Lead (DDaT Pay) in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior IT Service Manager role. Highlight your ITIL expertise and any relevant projects you've led, as this will show us you're a great fit for shaping our IT service portfolio.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how your proactive problem-solving skills can benefit our organisation. Don’t forget to mention your experience in influencing stakeholders!
Showcase Your IT Governance Knowledge: Since this role involves strong IT governance, be sure to include specific examples of how you've implemented governance frameworks in past roles. This will help us see your capability in leading service management across multiple platforms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process!
How to prepare for a job interview at Scottish Government
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL practices in previous roles, especially in service design and management. This will show that you not only understand the framework but can also implement it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in IT service management. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your proactive approach and ability to influence stakeholders positively.
✨Understand the Organisation's Needs
Research the public sector organisation and its current IT service portfolio. Familiarise yourself with their challenges and think about how you can contribute to enhancing their services. This shows initiative and a genuine interest in the role.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about their current IT governance strategies or how they measure service availability. This not only shows your engagement but also helps you assess if the role is the right fit for you.
