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For Companies At a Glance
- Tasks: Shape and enhance IT services using ITIL practices to ensure top-notch service delivery.
- Company: Join Social Security Scotland, a forward-thinking organisation committed to digital innovation.
- Benefits: Competitive salary, £5,000 DDaT pay supplement, and opportunities for professional growth.
- Why this job: Make a real impact in IT service management while developing your career in a supportive environment.
- Qualifications: Experience in IT Governance and strong knowledge of ITIL frameworks required.
- Other info: Fixed term role with potential for permanent placement and excellent career advancement opportunities.
The predicted salary is between 47730 - 57151 £ per year.
Salary - £47,730 to £57,151 plus a £5000 Digital, Data and Technology (DDaT) pay supplement after a 3 month qualifying period.
Location - Dundee or Glasgow
Hours - 35 hours per week
Closing Date - 5th February 2026 at 23:55
Reference - 3139
Employment Type - Fixed Term Appointment
Overview
Join us as a Senior IT Service Manager (IT Service Design) at Social Security Scotland, where you will help shape and mature our IT service portfolio through strong ITIL (Information Technology Infrastructure Library) Service Management practices. This is a Fixed Term Appointment opportunity for 47 months with the potential to be made permanent, however this cannot be guaranteed and will depend on the needs of the business. You will apply the ITIL framework to govern and manage our services, ensuring the IT Service Catalogue, IT Service Design documentation and supporting artefacts are maintained to the highest standards to support robust availability, capacity, performance, and service continuity. As part of expanding our service management maturity, you will also help embed and strengthen key ITIL 4 practices such as Monitoring and Event Management, ensuring services are designed to support proactive detection and improve operational insight. If you are experienced in IT Governance and are committed to delivering value to customers, colleagues, and stakeholders, we want to hear from you!
DDaT Pay Supplement
This post is part of the Scottish Government Digital, Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a £5,000 annual DDAT pay supplement, applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Main Duties
- A Senior IT Service Manager is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.
- You will be responsible for service management within the ITIL Framework stage of IT Service Design, this covers multiple ITIL processes including but not limited to: IT Service Catalogue management, IT Service Design documentation, Availability management, Capacity management, Service Continuity, and Knowledge Management.
- Lead and develop a team of experts to deliver service improvements.
- Take accountability for issues that occur and be proactive in searching for potential problems.
- Demonstrate knowledge of the life cycle or capability elements of ITIL, or comparable ITSM Framework.
- Be responsible for overall governance of the management of IT Service Design both through suppliers and in-house.
- Promote, implement and manage ITIL or relevant best practice for the management of all services to protect availability of service i.e. IT Service Design, Availability management, Continuity management, Service Continuity, Service Catalogue.
- Use your data analytics skills to enhance business performance.
- Influence stakeholders and manage relationships effectively.
- Build long-term strategic relationships.
- Define strategies and policies, providing guidance to others on working in the strategic context.
- Evaluate current strategies to ensure business requirements are being met and exceeded where possible.
Senior IT Service Manager (IT Service Design) in Dundee employer: Scottish Government
Contact Detail:
Scottish Government Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Manager (IT Service Design) in Dundee
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to ITIL and service management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a presentation that highlights your past projects and achievements in IT service management. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Service Manager (IT Service Design) in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Service Manager role. Highlight your experience with ITIL practices and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT service management and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved service delivery or implemented ITIL processes in previous roles. Numbers and outcomes speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining us at Social Security Scotland!
How to prepare for a job interview at Scottish Government
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Service Design processes. Be ready to discuss how you've applied ITIL principles in your previous roles and how they can benefit the organisation.
✨Showcase Your Leadership Skills
As a Senior IT Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on service improvements and accountability for issues. Highlight your ability to influence and build relationships with stakeholders.
✨Demonstrate Data-Driven Decision Making
Be prepared to discuss how you've used data analytics to enhance business performance. Think of specific instances where your insights led to improved service delivery or operational efficiency.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's current IT service challenges and how they envision the role evolving. This shows your genuine interest and strategic thinking.
